Job Description

Your role
As a CRM Application and Process Expert, your mission is to handle CRM related activities. You will report to IT Manager.
You will

• Support CRM Rollout: Collaborate with teams to implement MSD rollout globally, ensuring timely, quality deployment and user training.
• Daily Operations: Manage Microsoft Dynamics CRM, monitor performance, resolve issues, and handle inquiries.
• Process Optimization: Assess and improve CRM workflows, aligning functions with business needs.
• Backup: Act as CRM Specialist backup to maintain operations.
• Documentation and Reporting: Maintain CRM documentation and provide regular performance reports.

To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have 5 - 7 years of experience, working as a CRM Application and Process Expert;
Education: Bachelor's in IT, Computer Science, Business, or related
Experience:Proven experience with Microsoft Dynamics 365 Sales and deployment
Familiar with Dynamics 365 Customer Service, Field Service, Marketing
Involved in Agile projects, preferably Scrum (Azure Dev-Ops)
Hands-on with Power Platform (Power BI, Power Apps, Power Automate)
Skills:Expert in CRM configuration and customization
Strong knowledge of customer relationship business processes
Excellent problem-solving and communication skills
Proficient in Microsoft Azure, Power Platform, Dataverse
Basic knowledge of C#, .NET, JavaScript, SQL
Experience with SOA, REST APIs, Azure Logic Apps
Familiar with documentation tools like Documents Core Pack
Preferred:Certifications in Microsoft Dynamics CRM
Experience supporting global CRM implementations
Knowledge of integrating Dynamics with other platforms.
In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location
Option 1: On-Site
This role requires you to work on-site at our office in Sharjah, United Arab Emirates (AE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Ian Cerujano Beter
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Skills Required