Job Description

CRM and Customer Data Manager - Al Futtaim Group - Dubai, UAE
Position Overview
The CRM and Customer Data Manager role at Al Futtaim Group is a senior, data-led position focused on driving AI-powered customer engagement and personalization strategies across the business. Based in Dubai, this role leads the development and optimization of CRM platforms, customer data governance, and lifecycle engagement models, with a strong emphasis on high-value and UHNW customer segments. Success in this role is measured by improved customer experience, engagement performance, and the effective use of data and AI to support commercial objectives.
Job Details
Country: UAE
City: Dubai
Industry: Marketing and Customer Experience
Function: CRM and Customer Data Management
Salary: AED 30000-45000 per month (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead the development, management, and continuous improvement of CRM platforms and customer databases
• Define, monitor, and report on CRM KPIs to measure customer engagement and effectiveness
• Ensure customer data accuracy, governance, security, and compliance with privacy regulations
• Drive AI-driven personalization initiatives to enhance customer communications and offers
• Collaborate with lifecycle and marketing teams to optimize customer journeys and engagement strategies
• Support UHNW client strategies through advanced data insights and segmentation
• Enable marketing and commercial teams to effectively use CRM data for decision-making
• Provide guidance, training, and support to teams on CRM tools and data usage
• Align CRM and data strategies with wider business and digital transformation goals

Ideal Profile

• Strong customer-centric mindset with a passion for data-driven personalization
• Proven experience in CRM platforms, customer data management, and analytics
• Hands-on exposure to AI-driven marketing or engagement solutions
• Strong commercial understanding with the ability to translate data into business impact
• Confident communicator with the ability to work cross-functionally across teams
• Fluent in English and Arabic

Why Join Us

• Opportunity to lead AI-enabled CRM transformation within a major regional group
• High-impact role influencing customer experience and engagement at scale
• Exposure to UHNW customer strategies and advanced personalization initiatives
• Long-term career growth within a diversified and progressive organization

About the Company
Al-Futtaim Group is one of the Middle East's most diversified and respected private business groups, headquartered in Dubai. With operations spanning automotive, retail, financial services, real estate, and healthcare, the group partners with leading global brands and continues to invest heavily in digital innovation, customer experience, and data-driven growth across the region.
Job Title CRM and Customer Data Manager - Al Futtaim Group - Dubai, UAE
CRM and Customer Data Manager - Al Futtaim Group - Dubai, UAE
Position Overview
The CRM and Customer Data Manager role at Al Futtaim Group is a senior, data-led position focused on driving AI-powered customer engagement and personalization strategies across the business. Based in Dubai, this role leads the development and optimization of CRM platforms, customer data governance, and lifecycle engagement models, with a strong emphasis on high-value and UHNW customer segments. Success in this role is measured by improved customer experience, engagement performance, and the effective use of data and AI to support commercial objectives.
Job Details
Country: UAE
City: Dubai
Industry: Marketing and Customer Experience
Function: CRM and Customer Data Management
Salary: AED 30000-45000 per month (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead the development, management, and continuous improvement of CRM platforms and customer databases
• Define, monitor, and report on CRM KPIs to measure customer engagement and effectiveness
• Ensure customer data accuracy, governance, security, and compliance with privacy regulations
• Drive AI-driven personalization initiatives to enhance customer communications and offers
• Collaborate with lifecycle and marketing teams to optimize customer journeys and engagement strategies
• Support UHNW client strategies through advanced data insights and segmentation
• Enable marketing and commercial teams to effectively use CRM data for decision-making
• Provide guidance, training, and support to teams on CRM tools and data usage
• Align CRM and data strategies with wider business and digital transformation goals

Ideal Profile

• Strong customer-centric mindset with a passion for data-driven personalization
• Proven experience in CRM platforms, customer data management, and analytics
• Hands-on exposure to AI-driven marketing or engagement solutions
• Strong commercial understanding with the ability to translate data into business impact
• Confident communicator with the ability to work cross-functionally across teams
• Fluent in English and Arabic

Why Join Us

• Opportunity to lead AI-enabled CRM transformation within a major regional group
• High-impact role influencing customer experience and engagement at scale
• Exposure to UHNW customer strategies and advanced personalization initiatives
• Long-term career growth within a diversified and progressive organization

About the Company
Al-Futtaim Group is one of the Middle East's most diversified and respected private business groups, headquartered in Dubai. With operations spanning automotive, retail, financial services, real estate, and healthcare, the group partners with leading global brands and continues to invest heavily in digital innovation, customer experience, and data-driven growth across the region.
Post Details
Job Start Date
Salary from 30000.00
Salary to 45000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required