Job Description

Role Overview:

VortexWeb is seeking a proactive and versatile

CRM Account Manager

to lead product demonstrations, deliver CRM training to clients, manage ongoing cloud development projects, and ensure exceptional client engagement through regular in-person interactions. The ideal candidate will play a key role in maintaining strong client relationships and driving customer success across CRM implementations, particularly Bitrix24.

Key Responsibilities:

Client Engagement & Account Management

Serve as the primary point of contact for assigned CRM clients. Conduct regular client visits to ensure relationship continuity and gather feedback. Understand client business processes and ensure optimal use of Bitrix24 CRM.

Demo & Solution Presentation

Conduct professional, use-case tailored

CRM product demos

(Bitrix24 and related tools). Explain features, use-cases, and integrations to prospects and clients. Customize demonstration environments to suit industry-specific needs (especially real estate, retail, etc.).

Training & Onboarding

Deliver structured CRM training sessions (on-site and virtual) to new and existing clients. Train users across different departments including Sales, Marketing, HR, and Admin. Prepare user guides, manuals, and SOP documents for smooth adoption.

Cloud Development Support

Collaborate with internal cloud development team for CRM customizations, workflows, and integrations. Coordinate requirements, UAT, and change requests with clients. Ensure timely delivery and alignment of development milestones with client expectations.

CRM Optimization & Advisory

Monitor client usage patterns and recommend process improvements. Assist in dashboard/report setup, automation enhancements, and role-based access configuration. Stay updated with Bitrix24 feature releases and advise clients accordingly.

Requirements:

Bachelor's degree in Business, IT, or related field 2-4 years of experience in CRM implementation, account management, or presales Hands-on experience with

Bitrix24 CRM

preferred Strong presentation and training skills Knowledge of cloud platforms, CRM workflows, and basic integrations (e.g., APIs, webhooks) Willingness to travel for client meetings and site visits Excellent communication and interpersonal skills

Preferred Qualifications:

Prior experience in

real estate

or other

service-based industries

Familiarity with

project management tools

(e.g., Trello, Asana, Bitrix24 Tasks, or similar)

Multilingual proficiency

is an advantage -- especially in (

Arabic/Hindi/English/Tagalog)

Valid driving license and own car

are mandatory for client visits and field engagements

What We Offer:

Competitive salary Exposure to diverse industries and enterprise clients Opportunities to grow into CRM consultant or product strategist roles A dynamic and collaborative work environment
Job Types: Full-time, Part-time, Permanent

Pay: AED3,000.00 - AED4,500.00 per month

Expected hours: 10 - 20 per week

Application Question(s):

Do you have a valid driving license and have access to your own car for client visits and field engagements?
Experience:

CRM Account manager: 1 year (Preferred)
Language:

Arabic (Preferred)
Willingness to travel:

50% (Preferred)
Application Deadline: 30/06/2025