resolving problems in relation to invoice payments, and reconciling complex month end accounts
report to management on outstanding issues, whilst highlighting potential debtor problems
overseeing the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty
communicate in an efficient yet friendly manner with customers as well as the broader sales team, accounts receivable team while reporting to the Financial Controller
Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention
Reconciling complex accounts that have been escalated from the AR team
Monitoring debtor balances to ensure a reduction in debtors DSO
Ensuring credit and collection policies and procedures are followed within your team