Job Description

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Job Title:

Credit Controller

Job Purpose:

The Credit Controller is responsible for managing a company's credit and collections processes. They ensure that customers pay on time, manage overdue accounts, and minimize bad debt while maintaining strong customer relationships.

Key Responsibilities:

Monitor customer accounts to ensure timely payments Review and evaluate new credit requests and set credit limits Negotiate payment plans and terms with customers Chase overdue invoices by phone, email, and letter within agreed timescales Maintain accurate records of all chasing activity and communications Liaise with sales and customer service teams to resolve queries and disputes Produce regular reports on outstanding debts, aged debtors, and cash forecasts Recommend and initiate legal action or use of debt collection agencies if necessary Reconcile customer accounts and allocate incoming payments Contribute to monthly, quarterly, and annual financial reporting

Key Skills & Competencies:

Strong communication and negotiation skills High attention to detail and accuracy Ability to work under pressure and meet deadlines Good problem-solving and analytical thinking Strong organizational and time management skills Proficiency in accounting software and MS Excel Customer service orientation

Qualifications & Experience:

Education:

Degree or diploma in finance, accounting, or a related field (preferred but not always essential)

Experience:

Previous experience in credit control, accounts receivable, or finance administration is typically required (1-3 years minimum)

Desirable Certifications:

AAT, CICM (Chartered Institute of Credit Management) or similar qualifications

Driving License:

Driving license

preferred

Job Type: Permanent

Pay: AED2,500.00 - AED3,000.00 per month