Our client a well established, dynamic Private Entity is headhunting for a Credit Controller role (Fresh Graduates) The position is responsible for managing the credit and collection activities of a portfolio of customer accounts to enhance cash flow, minimize credit risk exposure and limit bad debts losses for the Middle East market.
Role:
- Establish and ensure monthly collection goals are integrated with total goals and targets flow to individual collector - Implement strategies and deploy resources to meet collection targets and objectives - Drive sustained collections process improvement through the organization by changing behaviours around collections management using six sigma methodologies - Establish and maintain effective Internal and External working relationships; including Sales, Supply Chain, Customer Service, Finance, Customer Relationships - Act as Escalation Leader for financial and customer issues - Ensure team and individual goals on past due improvement are achieved - Monitor & escalate defined uncollectable accounts; Manage National Legal & Collection Agency Portfolios - Lead & support business AR specific policies, processes and improvement projects - Drive involvement of Regional, Market and National Sales management in regular status of portfolios - Perform customer risk assessments with appropriate policies to limit the dollar value of risk exposure with specific customers - Ensure collection processes are documented and followed in compliance with SOX requirements - Develop succession planning for team, identifying training requirements and milestone targets Support internal and external audits as required - Provide meaningful commentary as part of monthly requirements for bad debt and top overdue reporting
Requirements:
- Bachelor\'s degree in Business Administration or equivalent - Strong verbal and written communication in English - Previous experience in collections or customer facing role - Robust competency in Microsoft Excel, Word - Knowledge in working with database applications and ERP systems e.g., SAP, IScala - Ability to influence internally with key stakeholders and externally with customers