Job Description

Job Title:

Credit Control Supervisor

Reporting to:

Credit Control Manager

Purpose:

The Credit Control Team Supervisor is responsible for leading & managing the credit control team to ensure efficient debt recovery & credit management processes. The role involves overseeing the team's day to day operations, maintaining customer relationships, & ensuring compliance with company policies. The supervisor will monitor & reduce aged debt, support continuous improvement initiatives, & ensure timely cash collection to maintain healthy cash flow for the business.

Tasks and Responsibilities:

1. Team Leadership & Supervision:

Supervise & support the Senior Credit Controllers & team, ensuring performance targets are met. Lead & supervise debtor meetings & weekly collections discussions. Conduct regular one-on-one meetings & team reviews to track performance. Provide training, mentorship, & development opportunities to team members. Manage workloads & ensure even distribution across the team. Supervision of the month end billing and invoicing process. Manage and coordinate the team roster and employee utilization. Govern the expenses approvals process.
2. Reporting & Analysis:

Prepare & present regular reports on debtor balances, cash flow forecasts, & key performance indicators (KPIs) to line manager. Analyze customer payment trends & work with the finance team to address issues. Identify high risk accounts & escalate to management as required.
3. Compliance & Risk Management:

Ensure compliance with all internal policies & external regulations related to credit control & financial reporting. Conduct regular audits of credit control processes & documentation to ensure accuracy & adherence to guidelines. Monitor & manage the credit risk for the business, advising senior management on risk exposure.
4. Debt Collection & Credit Management:

Oversee the collection of outstanding legal & Dubai Chamber customer debts & minimize overdue payments. Monitor aged debt reports & prioritize collections based on risk & overdue balances. Ensure timely & effective communication with customers regarding overdue accounts. Implement credit policies & review credit limits for new & existing customers. Authorize account holds or releases in line with company policies. Govern the process and approvals of Credit Reference Checks. Ensure all breakdowns up to AED 5,000 is verified and approved.
5. Customer Relationship Management:

Build & maintain strong relationships with key customers to facilitate timely payment. Negotiate payment plans with customers in financial difficulty, ensuring company interests are protected. Resolve customer disputes in a professional & timely manner.
6. Stakeholder Engagement:

Work closely with the sales & operations teams to resolve disputes & maintain positive customer relationships. Collaborate with the finance team to reconcile accounts & ensure accurate records. Act as a point of escalation for complex or high value accounts before escalation to the Line Manager

Requirements:

Bachelor's degree in finance, accounting, or a related field. Minimum of 7 to 10 years of experience in credit control or debt recovery, with at least 3+ years in a supervisory role. Strong knowledge of credit management principles & relevant financial regulations. Strong analytical skills with attention to detail. ? Proficiency in financial software & tools (e.g., ERP systems, Excel, Word, etc). Leadership: Ability to lead & inspire a team to meet targets & deadlines. Communication: Strong verbal & written communication skills for engaging with internal & external stakeholders. Negotiation: Expertise in resolving disputes & negotiating payment terms effectively. Analytical Thinking: Skill in analysing data & identifying trends to inform decision-making. Attention to Detail: Ensures accuracy in records & compliance with policies. Problem-solving: Proactive in addressing issues & implementing solutions. Ability to work under pressure & meet tight deadlines.

The Company

Manlift is an international company specialising in renting and selling aerial work platforms and related machinery of renowned brands which include JLG, Genie & Teupen among others. Over the years, Manlift has grown into a specialist in the area of working safely and efficiently at heights across the UAE, Qatar and India. By continuously investing in people, quality and innovation, Manlift has become a leading international player. With its international operation and support, Manlift can offer its customers the best possible service wherever they are.

Manlift is among the most forward-thinking, innovative and proactively safe Aerial Work Platforms specialists in the world not only renting and selling units from 2m-50m but also holding a large inventory of first-class spare parts to support the ever-growing numbers of after-sales service agreements.

Furthermore, Manlift considers working safely and efficiently at heights of paramount importance. As such, Manlift's Purpose-built and certified IPAF training facilities have been training individuals to international standards and codes of practice since 2010.

Manlift, although relatively young, has a rich and successful history. Its primary objectives are to be attentive to its customers and to maintain a bond with them. In spite of its international growth and development, Manlift has remained small in character. This is evident in all of our product offerings, fast service, reliability and sincere attention to the customer. We compete with our platforms, we win with our people.

Job Types: Full-time, Permanent