Credit Collections

Dubai, United Arab Emirates

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Responsibilities:

Make attempts to contact clients, primarily over the phone, in order to talk with them about their outstanding AAS loans. This includes calling customers during weekdays and weekends
Contact corporate clients to understand the whereabouts of the customers with outstanding AAS loans
Negotiate payment plans and schedules with customers
Advise customers on their various payment options. If no payment agreement can be reached, you must inform customers of further actions that may be taken to collect overdue debts
Maintain customer files. You must keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their outstanding amounts
Provide reporting to management on a daily, weekly and monthly basis
Meet collection KPIs

Requirements:

2-year collection industry experience in the UAE.
Experience in the financial sector is preferred but not mandatory
Solid communication skills must be able to speak clearly to clients about payment options, employing persuasion and other tactics in order to collect debts on overdue accounts
Strong organizational skills. To effectively follow up on customers, purge records if AAS debt has been satisfied
Ability to act on own initiative, within defined standard processes, and take responsibility for decision-making
Banking experience preferred
Overseas experience will be considered

Job Type: Contract
Contract length: 3 months Salary: AED4,500.00 - AED5,000.00 per month

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