The Retail Manager will oversee the management of retail operations of Madi International. The incumbent needs to be passionate about delivering exceptional levels of customer service and driving sales and all KPIs. The incumbent will also manage all functions related to employees in Retail Team including hiring, performance evaluation, scheduling and assigning duties and responsibilities, training, coaching and developing the team. The Retail Op's Manager will also ensure the staff represents and embraces Madi values and understand company goals. DUTIES AND RESPONSIBILITIES In order of importance, most important to least important, use the table below to list major duties and responsibilities. Label each responsibility as being M for Marginal (performed infrequently or often by others in various positions) or E for Essential (fundamental to completing work). Include the approximate percentage of time spent per task (should total 100 percent).
Plan and implement the overall retail strategy. Responsible for P&L and expansion of Retail Division overseeing all back-office operations. Oversee and build sales budgets, projections costs and overheads. Maintain and achieve departmental KPI's by managing teams - Sales & Marketing, IT, Buying, Accounting, Supply Chain and any other future functions under retail. Create an enjoyable customer experience which exceeds customary standards and service levels along with seamless customer journey. Develop and understand competitive solutions with Market Intelligence and Marketing team.
About the company
We laid the foundation of Madi International in the year 1991, and for over 29 years, we have been on a mission to transform & elevate the beauty space. We started our business in Dubai and today, we are successfully operating in the United Arab Emirates, Saudi Arabia, Qatar, Oman, Bahrain & Lebanon. We aim to continue working & partnering with the most reputable local and international beauty brands and deliver the best services in the premium professional health & beauty industry. When it comes to beauty, we want to be the partners that you can trust for your hair, skin and wellness. The idea of beauty is always shifting! We are doing our bit to make it more inclusive and more diverse. We hope to redefine the conventional beauty standards and help everyone feel beautiful, inside and out.