Job Description

• The Printer Technician will provide technical assistance with the installation of new machines.

• The technicians will be responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

• The technician has to monitor the machines for quality issues and must accurately identify and resolve any technical issues and ensure optimum operating condition.

• The technician has to handle customer issues as quickly as possible.

• The technician should take leadership in communicating equipment problems and solutions to the team.

• The Printer Technician will have to take up tasks such as new equipment set-ups, and general technical service.

• They have to collaborate with the other technicians to keep up the optimum response time and customer satisfaction.

• The technician must keep track of the technician metrics such as resolution time. The technicians must be able to complete and possess the following successfully.

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.

• Ability to troubleshoot and think independently.

• Should have a good understanding of all hardware and software related issues of the printer.

• Mechanical and electrical aptitude and demonstrated

• Ability to train the end users.

Responsibilities

• Install new printers and multifunction printers.

• Provide demo and assistant to the end user on how to operate the machine.

• Maintain and replace of supplies e.g. Toners and other consumables.

• Respond to any service request raised by end user within SLA requirement.

• Troubleshot and fix any technical issue and keep machine running up.

• Escalate other non-hardware issue to the concern person.

Skills

• Knowledge of Basic Networking.

• Computer and analytical skills.

• Prior experience in the maintenance and repair of printers manufactured by Ricoh or any other brand is preferred.

• Possess excellent customer service and communication skills.

• Complete all administrative aspects of the job on time and error-free.

• Provide accurate feedback with close call information, parts usage reporting and customer meter readings.

• Must be able to problem solve, conduct is written and verbal communication, read and comprehend technical information.

• Ability to Pull, lift, reach and transport equipment parts.

• Have a reliable vehicle candidate is preferred. (for local candidates)

• Have valid driver license and insurance is preferred. (for local candidates)

Qualifications

• Candidates with a High School Diplomas, Electronics or Computer Associates Degrees will be preferred.

Certifications

• Candidates who have with earned industry and vendor certifications.
• The CompTIA awards PDI+ certification to applicants who show proficiency in basic maintenance of printers, fax machines, and copiers.
• Or other certifications awarded by other manufacturers like Ricoh, HP, Xerox, Konica, Lexmark and Canon are highly recommended.

Job Type: Contract
Contract length: 4 months Salary: QAR2,200.00 per month Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Printer technician: 1 year (Required)