Job Description

Job Category: Others
:
We are currently recruiting for a Coordinator-Facilities Management Soft Services (HQ) to join our Integrated Facilities Services team in our HQ, located in DAFZA, Dubai Airport Freezone.
Scope: Assist the Operations Manager / Account Manager in delivering contractual FM provisions related to Soft Services. Ensure time bound and quality service is offered to customers in line with the contractual requirement. Managing a diverse cleaning team on multiple sites as well as record keeping & Admin activities. This role plays critical role in ensuring the smooth and efficient operation of cleaning service, maintaining high standard of cleanliness and hygiene, and delivering exceptional customer satisfaction
Financial

• Ensure daily deployments are maintained as per the contractual
• Ensure invoice information's and client approvals are shared within the stipulated time frame
• Ensure contractual KPIs are maintained as per scope
• To provide efficient and effective coordination for running smooth IFS operations

Customer

• Responsible for the coordination with all internal stake holders for new contract mobilization
• Maintain healthy and effective business communication with Internal department and client
• Timely actions on client escalations and other operational needs
• Identify and addressing any operational challenges or issues that arise, implementing solutions to improve the efficiency
• Resource management and ensuring smooth operations at all sites
• Ensure to carry out regular cleaning audits to all contracts

Process

• Ensure the work schedules to be created in line with contractual scope for a seamless delivery
• Report any service variations to the contract to the operations Manager
• Effective utilization of CAFM systems on required contract
• Maintaining all records relating to Disciplinary Action, incident reports and Annual leave are collated and referenced

Innovation

• Identify and implement technology solutions
• Improve cleaning effectiveness by developing new cleaning methods
• Creating customized cleaning solutions

Selection Criteria

• 2- 3 years' experience in a similar capacity
• BICS certification or equivalent certification
• Good English writing and communication skills
• Valid UAE driving license
• Extensive knowledge in computer/ reporting systems
• Good knowledge on cleaning operations including machine, chemicals, and other process

About Us: Offering flexible solutions for all the UAE's staffing needs since 2001, Transguard Group is the region's most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region's leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they're needed.