Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary Responsible for improving productivity by dealing with customer queries and responsible in transmission methods optimization and documentation.

What's On Your Plate?

Coordinate and collaborate with other departments for sales related matters (Marketing, Operations and Finance department)

Act as a first point of contact and respond quickly for partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives

Upload and update restaurant information online and in a timely manner

Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side

Update and monitor the closed restaurants

Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales related data

Prepare contract delivery and pick up report on periodic basis

Manage quality account of the restaurant, ensuring continuous partner relationships and resolve operations issues between partner restaurants, users/partner restaurants and users

Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call center personnel on how to use transmission system (GPRS, Pigeon software)

Maintain accurate records of all sales and prospecting activities including:

Follow-up activities

Transmission methods reports

Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new restaurant

What Did We Order?

Bachelor's Degree in Business Administration Marketing

Minimum 1 years of full time professional experience in related field

MS Office, Excel Certification

In-depth knowledge of food industry

Knowledge of CRM

Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills

Ability to meet deadlines and be flexible in working

Ability to build good relationship with clients

JR0036226