The One Stop Coordinator plays an integral role in ensuring the success of The AUS Solution Center, a one-stop shop for students and their respective parents to find the resources and support needed to achieve their goals at AUS. The mission of the center is to serve as a central location for students and their respective families to meet with various offices at the same time and get the answers necessary to decrease the need to visit various offices. The Coordinator serves as a central point of contact for the university community

Job Responsibilities

• Provide cross-functional services in the areas of student accounts, residential life, transportation, admissions, registration, financial aid and other services to prospective students, students, alumni, parents, faculty, staff and the university community.
• Provide exceptional customer service, managing queries via phone, email and click to chat to prospective/current students acting as the central point of contact providing general information and services in a broad range of areas and issues.
• Continually look for ways to improve service to students, parents, faculty, staff and the university community.
• Work with potential partners across campus to find services to add to One Stop that will make it easier for students and other stakeholders.
• Work as part of a cross-functional team to support contact for families, prospective students, current students and alumni through various modalities of services to meet student success and retention.
• Counsel students and community members in a variety of services, requirements and complex issues; student accounts, residential life, transportation, admissions, registration, financial aid and other services utilizing available tools.
• Explain, educate and inform students and families regarding tuition fees, payment methods and plans, financial aid (general information and deadlines), admission processed (including visa services) and Registrar (general information and advice).
• Ensure timely follow-ups until the issue is resolved or escalated appropriately, follow procedures and collaborate with appropriate staff to make expert referrals as needed.
• Assist in efforts to digitalize services offered at One Stop and beyond.
• Create metrics and KPIs in order to determine the success of the Center.

Qualifications, Skills and Experience Required

• Bachelor\'s degree in business administration or related field
• Work experience in one or more of the functional areas in the One Stop
• A minimum of two years experience in a similar role
• A minimum of two years of customer service experience.
• Microsoft Office and reporting skills.
• Ability to work well in an open setting and work as part of a wider team
• Excellent communication skills
• Ability to multitask and problem solve
• Analytical and creative thinking
• High level of attention to detail

How to Apply

• Interested applicants should fill out the

. * AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.

• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one\'s qualifications.

American University of Sharjah