Job Description

Coordinator, Luggage - Atlantis The Palm - Dubai, UAE
Position Overview
Atlantis The Palm is looking for a detail-oriented and service-driven Coordinator, Luggage to oversee and coordinate all guest luggage operations, including check-in, check-out, and in-house requests. This role ensures smooth communication with the bell team, timely delivery, and adherence to Forbes Travel Guide standards to provide an exceptional guest experience at every interaction.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Coordinate and track all luggage-related operations for guest arrivals, departures, and in-house transfers.
• Communicate effectively with bellmen and ensure timely completion of all luggage deliveries and pickups.
• Maintain accurate records of guest luggage, storage, and special handling requirements.
• Ensure that all tasks are completed in line with Forbes Travel Guide and Atlantis standards.
• Liaise with Front Office and Concierge to ensure seamless guest service and accurate information flow.
• Handle guest inquiries, special requests, and luggage-related complaints efficiently and professionally.
• Maintain organization and cleanliness of luggage storage areas while adhering to safety protocols.
• Support the training and development of new team members on operational standards.

Ideal Profile

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2 years of experience in a guest service or coordination role within a luxury hotel or resort.
• Strong knowledge of hotel property management systems (Opera preferred).
• Excellent verbal and written communication skills in English (additional languages are an asset).
• Exceptional attention to detail, problem-solving ability, and organizational skills.
• Ability to work under pressure and maintain professionalism in a fast-paced environment.
• Strong teamwork and interpersonal skills, with a service-first attitude.

Skills Set

• Guest Service and Concierge Operations
• Communication and Coordination
• Luggage Handling and Tracking
• Hotel Systems (Opera PMS)
• Time Management and Organization
• Attention to Detail and Multitasking
• Customer Relationship Management

Why Join Us

• Work at one of Dubai's most iconic luxury destinations, Atlantis The Palm.
• Enjoy tax-free compensation with accommodation benefits and service charge.
• Access exclusive discounts across Kerzner International properties.
• Comprehensive medical insurance, annual flights, and career growth opportunities.
• Join a vibrant multicultural team creating Amazing Experiences and Everlasting Memories.

About the Company
Atlantis The Palm, part of Kerzner International, is one of Dubai's most prestigious resort destinations, combining world-class luxury, fine dining, and unforgettable experiences. Together with Atlantis The Royal, it continues to set new benchmarks in hospitality, offering guests extraordinary moments in every stay.
Job Title Coordinator, Luggage - Atlantis The Palm - Dubai, UAE
Coordinator, Luggage - Atlantis The Palm - Dubai, UAE
Position Overview
Atlantis The Palm is looking for a detail-oriented and service-driven Coordinator, Luggage to oversee and coordinate all guest luggage operations, including check-in, check-out, and in-house requests. This role ensures smooth communication with the bell team, timely delivery, and adherence to Forbes Travel Guide standards to provide an exceptional guest experience at every interaction.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Coordinate and track all luggage-related operations for guest arrivals, departures, and in-house transfers.
• Communicate effectively with bellmen and ensure timely completion of all luggage deliveries and pickups.
• Maintain accurate records of guest luggage, storage, and special handling requirements.
• Ensure that all tasks are completed in line with Forbes Travel Guide and Atlantis standards.
• Liaise with Front Office and Concierge to ensure seamless guest service and accurate information flow.
• Handle guest inquiries, special requests, and luggage-related complaints efficiently and professionally.
• Maintain organization and cleanliness of luggage storage areas while adhering to safety protocols.
• Support the training and development of new team members on operational standards.

Ideal Profile

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2 years of experience in a guest service or coordination role within a luxury hotel or resort.
• Strong knowledge of hotel property management systems (Opera preferred).
• Excellent verbal and written communication skills in English (additional languages are an asset).
• Exceptional attention to detail, problem-solving ability, and organizational skills.
• Ability to work under pressure and maintain professionalism in a fast-paced environment.
• Strong teamwork and interpersonal skills, with a service-first attitude.

Skills Set

• Guest Service and Concierge Operations
• Communication and Coordination
• Luggage Handling and Tracking
• Hotel Systems (Opera PMS)
• Time Management and Organization
• Attention to Detail and Multitasking
• Customer Relationship Management

Why Join Us

• Work at one of Dubai's most iconic luxury destinations, Atlantis The Palm.
• Enjoy tax-free compensation with accommodation benefits and service charge.
• Access exclusive discounts across Kerzner International properties.
• Comprehensive medical insurance, annual flights, and career growth opportunities.
• Join a vibrant multicultural team creating Amazing Experiences and Everlasting Memories.

About the Company
Atlantis The Palm, part of Kerzner International, is one of Dubai's most prestigious resort destinations, combining world-class luxury, fine dining, and unforgettable experiences. Together with Atlantis The Royal, it continues to set new benchmarks in hospitality, offering guests extraordinary moments in every stay.
Post Details
Job Start Date
Salary from 6000.00
Salary to 8000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required