Job Description

Key Responsibilities

Deliver engaging, interactive soft skills training sessions for contact center agents, team leaders, and managers (in Arabic and English). Provide hands-on coaching and feedback using INSIGHTS' proven quality assurance frameworks. Participate in client consultancy projects: gather requirements, conduct research, and recommend actionable solutions. Build strong client relationships and represent INSIGHTS at industry events and conferences. Contribute to continuous improvement by staying updated on industry trends and best practices. Support other training and development initiatives as needed.

What We're Looking For

Professionals with a passion for learning, development, and customer service. Strong understanding or experience in contact centers or customer care environments. Certified training, teaching, or communication skills are an advantage. Excellent presentation, facilitation, and interpersonal skills. Analytical thinker with strong problem-solving abilities. Positive, proactive attitude and willingness to take initiative. Fluent in both Arabic and English. Willingness to travel within the region.

Why Join INSIGHTS Middle East?

Work with a supportive team that values innovation, growth, and excellence. Accelerate your professional development with hands-on experience and mentorship. Make a real impact by helping organizations and individuals reach their full potential. Be part of a dynamic company recognized for setting industry standards in the region.
Job Type: Full-time

Experience:

Training: 1 year (Preferred) Contact Centre: 2 years (Required)
Language:

* Arabic and English (Required)