Contact Center Champion Arabic Speaker Only (digital Banking, E Commerce)
Dubai, United Arab Emirates
Job Description
Job purpose The Integrated Care Champion focus on meeting and exceeding the customer?s expectation, delivering rapid, right first-time solution without visible handoffs to the customer. The objectives are to provide a customer focused service for customers via any of the available channels; phone, email, chat, social media, etc. within a Contact Centre environment working on shift-basis. Accountabilities
- Answer all customer inquiries in a friendly, professional, and efficient way.
- Maintain customer services standards by responding to all contacts promptly, always remaining courteous and professional.
- Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer.
- Follow contact scripts (where applicable) and respond empathetically to customers.
- Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required.
- Resolve customer complaints end to end.
- Take ownership of customer enquiries and complaints to a satisfactory conclusion
- Refer unresolved queries for further action as necessary by following a pre-defined escalation process.
- Respond to customer queries through online channels, e.g, social media, emails, in-app chat
- Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly.
- Contribute to overall achievements of required Service Level by maintaining agreed personal targets.
- Minimum experience of 1 year in customer service or contact center environment.
- Previous experience in online/digital contact handling being webchat
- Dubai: Reliably commute or planning to relocate before starting work (Required)
- Bachelor's (Preferred)
- Contact Centre Champion: 4 years (Required)
- online/digital contact handling being webchat: 4 years (Required)
- Telco, Digital Banking, E Commerce: 4 years (Required)
- ARABIC (Preferred)
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Job Detail
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Job IdJD1547478
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned