Contact Center (cc) Operations / Vendor Assurance Performance Team Lead
United Arab Emirates, United Arab Emirates
Job Description
Vaccancy : Contact Center (CC) Operations / Vendor Assurance Performance Team Lead
Location: Abu Dhabi , UAE
QUALIFICATIONS : Bachelor or Master Degree
Language : Excellenct in English & Arabic
Exclusively for UAE National
Role Description:
Location: Abu Dhabi , UAE
QUALIFICATIONS : Bachelor or Master Degree
Language : Excellenct in English & Arabic
Exclusively for UAE National
Role Description:
- Should be observant, detail-oriented and possess an understanding of the interactions between the CC and Solutions+ shared service businesses.
- Answering representative\'s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives,
- Preparing reports and analysing Call Center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Develop objectives for the Call Center\'s day-to-day activities and Address escalations and ensure timely response with an action plan
- Assisting other management team members in identifying trends and establishing Call Center goals.
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Contact Center (CC) Operations / Vendor Assurance Performance Team
Abu Dhabi, United Arab Emirates
Job Detail
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Job IdJD1562829
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned