Join our Delivery Center and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients in financial sector. You will have a chance to grow your technical, financial and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.
Responsibilities
Responsible to manage the CMDB for all International services
Responsible to evaluates the accuracy of CI in the CMDB tool; Assists auditors in the review of process compliance; Enforces policies; Ensures interfaces take place with other ITSM processes, internal functions
Responsible to fix all CMDB related audit points within agreed timelines
Proven experience in defining / enhancing the below Configuration Management key practices using Industry standards and best practices:
o Establish and maintain a configuration model o Establish and maintain a configuration repository and baseline o Maintain and control configuration items by comparing with relevant monitoring tools o Produce status and configuration reports to the relevant stakeholders o Verify and review integrity of the configuration repository
Responsible to coordinate initial identification of CIs within the sections of IT and other group functions and drive to eliminate the manual feed as much as possible
Responsible to Identify and fix the gaps in the configuration management process based on audits / assessments
Responsible to provide the CMDB data to facilitate Impact Assessment for IM & CRs and to ensure that implemented Changes are authorized
Responsible for all new CIs are added to the database and regular housekeeping of the CM database
Responsible to signals and reports any deviation detected in IT from the status and/or composition as registered in the CMDB
Good experience with ServiceNow and HP uCMDB tools
Skills
Must have
Minimum Bachelor's Degree in Business, Computer Science, Information Systems or equivalent experience, Master's preferred
ITIL Certification and/or COBIT Certification is must
Excellent communication skills - written and verbal
Minimum 5 yrs. of experience in Configuration Management, Reporting Analysis and Analytics, 3+ years of project management responsibilities.
Extensive knowledge of dashboards/ reporting and communication theory/practice and the ability to apply it.
Strong knowledge of the aligned line of business in a bank, KPI Reporting and Management
Awareness of project management methodologies, business process management skills in a cross-functional environment
Nice to have
Ability to work under pressure and turn things around on a short time frame
Ability to visualize solutions for complex problems on paper and in presentations
Strong delegation and proven project management skills
Excellent verbal and written communication skills as well as interpersonal and influencing skills; ability to define and capture business needs along with articulating strategic implications of analytic results with clarity and persuasiveness in an audience appropriate manner.
Strong leadership skills to be able to push changes forward, manage potential conflicts
Good in interpersonal relationships and able to gain the trust of main interaction points and respect of IT organization to drive IT strategy
Innovative character, with future-oriented and imaginative vision and willingness to experiment and push things to the next level
Dynamism and charisma to push the organization to innovate and incentivize teams assigned to innovation tasks and projects
Languages
English: C1 Advanced
Seniority
Regular
Relocation package
If needed, we can help you with relocation process.
Vacancy Specialization Other Consulting
Ref Number VR-80293
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