Job Description

About Jumeirah Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman's growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East. About the role

An exciting role has arisen for a hard-working Conference & Events Sales Executive to join the Sales & Marketing department at Jumeirah Muscat Bay Resort. The main purpose of this role is to execute all hotel groups and events with a seamless turnover, from Sales Team to Operations Team, and through to post event follow up. To ensure that all customers are given consistent, high level of service throughout each event.

Your key responsibilities will include:

Main Duties · Coordinates all events as delegated to ensure maximum customer satisfaction. · Ensures that all department heads are informed of significant groups which will impact the Hotel operations. · Adheres to the Hotel's Selling Strategy for Events and Groups. · Ensures Delphi Booking Procedures and Group Audits adhered to. · Continuously review procedures and processes within the department to maximize profit, increase productivity and improve efficiency. · Conduct in-house site inspection in relation with Sales Managers. · Prepare and respond accurately and proactively with a consultative approach to all Group and Event leads, proposals and contracts to assist conversion of sales. · Any other duties as may reasonably be requested by management.

Administrational · Maintain complete knowledge of and comply with all policies and procedures. · Attend designated meetings, menu and wine tasting. · Ensure that SOP's are adhered to. · Attend all training courses as directed and conduct on going On the Job Training to new hires as required. · Foster and promote a cooperative working climate, maximizing productivity and employee morale. · Organize and delegate traces for follow-up; be familiar of status of each. · Ensure that Event Management office is kept organized and clean. · Use established file and trace system to ensure consistency. · Place call reports with relevant and updated information for all customer conducts in Delphi in activity reports. · Promptly respond to all messages, ensuring that all messages are returned within 4 hours. · Follow the turn around time of 24 hours for all email enquiries. · Use standardized form letters for use by all Event Management Team as response to inquiries, tentative / definite bookings, thank you, cancellations and re-bookings. · Ensure appropriate letter are sent and filed. · Review group arrival and Departure needs and relay information to appropriate departments. · Set up Mini Room block for Group Events and ensure that room block is well managed so that correct rooms forecast may be achieved. · Ensure that all information for the Daily Events Sheet is complete and accurate and distributed on a timely basis. · Make changes to Banquet Event orders as necessary, ensuring that correct information is communicated to respective departments on a timely basis in order to best service the client. · Identify groups which do not have scheduled functions and communicate such to outlets in order to help them anticipate expected business levels. · Prepare and distribute the weekly Event forecast identifying covers and sales by meal periods. · Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow up on delivery. · Follow up on specific files and sales objectives as delegated by the Senior Manager. · Ensure client files are kept organized and current with all required information. · Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette Operational · To be familiar with Banquet service standards to better sell the facilities of the Hotel. · Ensure that signage are typed of each scheduled function and properly posted. · Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards. · Meet with the Chef prior to function time to verify arrangements and to observe the quality of the food presentation. Ensure that standards are met. · Check the functions are properly staffed to provide the required standard of service. · Dress in a manner which is conductive to a business environment whereby first impressions reflect on the hotels image. · Assist in supervising the service of functions, ensuring guest satisfaction. · Attend BEO/GIS review meetings; resolve any discrepancies. · Welcome group contact upon arrival at a function and ensure guest satisfaction. · Monitor guest reactions and confer with service staff to ensure guest satisfaction. · Anticipate guests' needs, respond promptly and acknowledge all guest, however busy and whatever time of day. Promote positive guest relations at all times. · Be familiar with all hotels services / features and local attractions / activities to respond accurately to any guest inquiry. · Monitor and handle guest complaints by following the instant satisfaction procedures and ensuring guest satisfaction. · Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings. · Monitor, handle and process all billing / payment procedures according to accounting standards. · Conduct Post Event Billing reviews with all group contacts along with Credit Manager to ensure accuracy of Billing for the guest. · Ensure that all events are turned actual and that the actual revenue is posted in Delphi.

Financial · Achieve individual sales targets as set by the Director of Sales and Marketing. · Support the Senior Manager by providing forecasts, reports, guidelines and budget information. · Ensure that all sales invoices are accurate before signature and that all related charges are applied to the account. · Responsible for financial accuracy of all personal events handled within the resort. Other Duties · Understand Group and Catering cost forecasting. · Knowledge of menu planning and food presentation. · Ability to manage hotel inventory. · Broad understanding of catering space management. · Familiarity and knowledge of all departments within the hotel. · Effective communication skills. · Presents ideas and information in a concise, well organized manner. · Manages interpersonal conflict situation effectively.

About You A total of 2-3 years F&B and Sales Experience. In order to be considered for this role, you should have a University Degree or equivalent, preferably in Hospitality or Marketing.

About the Benefits This position offers a highly competitive salary and package which includes; housing, annual flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.