Career Area: Marketing / Sales / Product Support

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Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you\'re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\'t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn\'t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.

The selected candidate for this position will be part of our regional center of excellence, whose primary focus is to support and enhance Caterpillar\'s dealer network, which is a competitive strength and the critical way in which we serve our customers.

As a Condition Monitoring and Customer Value Agreements Operations Consultant at Caterpillar, you will develop, implement and manage, in collaboration with our dealers and internal Caterpillar partners, dealer process, capacity and capability improvement plans in these two key strategic growth areas, including optimization of the monitoring of equipment thru electronic, fluids analysis and other equipment and fleet data to provide value added recommendations and excellence in the operational execution of customer contracts, to optimize equipment maintenance, repair and utilization and drive aftermarket sales growth.

Challenges include delivering results, considering alternative courses of actions, making timely decisions, and developing greater communication skills.

Job Duties/Responsibilities may include, but are not limited to:

Driving excellence in Condition Monitoring and CVA operational execution with selected dealers, achieving targets on selected metrics.

Improve dealer capabilities and capacity in the above mentioned areas.

Collaborate with internal partners to elaborate new creative plans to leverage Condition Monitoring for enhancing customer support

Execute Condition Monitoring strategies for the critical market segments: Construction Industries, Mining, Electric Power, Oil&Gas, etc

Perform on-site dealer evaluation of operational capabilities related to CVA management and Condition Monitoring

Provide direction and training to less experienced personnel.

Perform complex analysis work; identify and resolve strategic problems.

Keeping up with new industry trends through experience, stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.

Required Qualifications:

A college or university degree in relevant field (e.g. Engineering, Business, Marketing) or equivalent work experience

6+ years experience in relevant industry (Earthmoving, Marine, Oil&Gas, Mining)

Able to work independently, to communicate effectively and to influence others in the work group, dealer personnel and customers.

Able to work on larger scale, more complex assignments and provide direction to more junior employees.

Fluency in English (written and spoken)

Strong communication and consultative skills

Desired Qualifications:

6+ years of job related work experience in service contracts management or equipment / fleet management

Data analytics

Knowledge of Caterpillar products and dealer network

Additional languages would be an advantage - French and/or Arabic would be particularly desirable

Additional Information;

• ISE not offered (Ex-pat Package)
• Relocation not offered

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status. \xe2\x80\x8b\xe2\x80\x8b

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.\xe2\x80\x8b

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Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit \xe2\x80\x8b

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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. \xe2\x80\x8b

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Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network .

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