Concierge Supervisor (Russian Speaker)
Rixos Marina Hotel Abu Dhabi is currently seeking a dynamic and experienced Concierge Supervisor who is fluent in Russian to join our prestigious luxury hotel. As a Concierge Supervisor, you will be responsible for overseeing the daily operations of our concierge team and providing exceptional service to our esteemed guests.

What is in it for you?

\xc2\xb7 Employee benefit card offering discounted rates in Accor worldwide

\xc2\xb7 Learning programs through our Academies

\xc2\xb7 Opportunity to develop your talent and grow within your property and across the world!

\xc2\xb7 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

\xc2\xb7 Lead, motivate, and train a team of concierge staff to ensure exceptional service delivery.

\xc2\xb7 Manage and schedule staff shifts, ensuring adequate coverage at all times.

\xc2\xb7 Coordinate and oversee guest arrivals, departures, and other requests to ensure a smooth and seamless experience.

\xc2\xb7 Provide personalized recommendations and assistance to guests, including booking reservations, arranging transportation, and organizing special requests.

\xc2\xb7 Maintain excellent knowledge of local attractions, restaurants, and cultural events to offer relevant suggestions to guests.

\xc2\xb7 Resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction.

\xc2\xb7 Collaborate with other hotel departments to ensure a seamless guest experience.

\xc2\xb7 Stay updated with hotel services, amenities, and promotions to effectively promote them to guests.

\xc2\xb7 Monitor and maintain the cleanliness and appearance of the concierge desk and lobby area.

\xc2\xb7 Assist with administrative duties, such as preparing reports, managing budgets, and maintaining records.

\xc2\xb7 Other duties as assigned

Your experience and skills include:

\xc2\xb7 Fluency in Russian and English (both written and spoken) is essential.

\xc2\xb7 Proven experience in a supervisory role within a luxury hotel concierge department.

\xc2\xb7 Strong customer service and interpersonal skills, with the ability to interact with guests from diverse backgrounds.

\xc2\xb7 Excellent knowledge of local attractions, restaurants, and cultural events.

\xc2\xb7 Exceptional organizational and time management skills to handle multiple tasks and priorities.

\xc2\xb7 Problem-solving abilities with a proactive and guest-centric approach.

\xc2\xb7 Proficient in using computer systems and software related to the role.

\xc2\xb7 Flexibility to work on a rotating schedule, including evenings, weekends, and holidays.

Your team and working environment:

Rixos Marina Abu Dhabi is an iconic architectural landmark that unites the very best of Arabic and Turkish culture, dining and hospitality. Located in the heart of Abu Dhabi\'s retail, entertainment and residential hub, Rixos Marina Abu Dhabi is a multifaceted resort presiding over sparkling waters and a sandy shoreline. Rixos Marina Abu Dhabi reflects the versatility of Abu Dhabi as both a cosmopolitan city abounding with enriching experiences and an archipelago with a rich natural and aquatic heritage. Rixos Marina Abu Dhabi seamlessly fuses sophisticated aquatic and arabesque design to tell the story of Abu Dhabi from its ancient seafaring origins to a thriving cosmopolitan city that takes pride in its heritage and ultimate luxury experiences. As a destination, Rixos Marina Abu Dhabi dares to be different, elevating guest experience through incredible design, amenities, ambience, gastronomy, entertainment, and leisure.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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