Job Description

We want to make our guests' experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we're looking for a Concierg Supervisor capable of leaving no stone unturned in pursuit of complete guest satisfaction.



A little taste of your day-to-day:


Lead the daily operations of the concierge desk, bell service, transport and valet partners Deliver a warm, professional and highly personalised service to all guests Build strong guest relationships and anticipate needs before they are requested Share accurate and up-to-date local knowledge on attractions, dining, events and transport Support VIP arrivals, group movements and special guest requests Handle guest concerns calmly and use feedback to improve service standards Coordinate closely with Front Office and other departments for seamless operations Maintain high standards of appearance and organisation in the lobby and concierge areas Act as a brand ambassador and actively promote hotel services and experiences

What we need from you:

Strong communication and customer service skills Previous experience in concierge or guest services within a hotel or resort At least one year of supervisory experience or a similar leadership role Confident, hands-on leadership style with the ability to guide and motivate a team Good local knowledge or the willingness to learn quickly Ability to remain calm, organised and professional under pressure Flexible to work shifts, including weekends and holidays Fluent in English, additional languages are an advantage High School qualification or equivalent, hospitality education is a plus
What you can expect from us:




We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.



Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.



IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.



So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.