Job Description

Concierge Shift Leader Queen Elizabeth II Hotel Dubai UAE
Position Overview
The Queen Elizabeth II Hotel in Dubai is seeking a Concierge Shift Leader to oversee concierge operations and ensure guests receive exceptional service from arrival to departure. This leadership role requires strong organizational, communication, and customer service skills, with responsibility for guiding the concierge team and coordinating guest services to create memorable experiences.
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Lead and supervise the concierge team to deliver world-class guest service
• Oversee daily concierge desk operations, including task delegation and scheduling
• Welcome guests and manage luggage handling and valet parking services
• Provide detailed information on hotel facilities, dining options, entertainment, and local attractions
• Offer personalized recommendations for tourism activities and special experiences
• Promote and explain hotel loyalty programs to guests
• Maintain high standards of cleanliness and presentation in lobby and entrance areas
• Respond to guest inquiries and resolve complaints promptly and professionally
• Collaborate with other hotel departments to ensure seamless service delivery
• Train and mentor new concierge team members and monitor performance
• Manage a flexible 7-day roster covering morning, evening, and holiday shifts
• Implement and update standard operating procedures for the concierge desk

Candidate Profile

• Proven experience as a Concierge Shift Leader or similar supervisory role in hospitality
• Strong leadership skills with the ability to motivate and guide teams
• Excellent communication and interpersonal abilities
• Friendly, professional, and guest-focused demeanor
• Strong multitasking and time management skills for fast-paced environments
• Problem-solving ability and confidence in making quick decisions
• Knowledge of local attractions, dining, and entertainment venues is an advantage

Why Join Us
The QE2 Hotel offers a rare opportunity to work in one of Dubai's most iconic hospitality destinations. As a Concierge Shift Leader, you will play a key role in shaping guest experiences while developing your leadership career within a unique, historic, and world-class hotel.
About Queen Elizabeth II Hotel
The Queen Elizabeth II Hotel, permanently docked at Port Rashid Marina, is the only floating hotel in Dubai. Featuring 447 rooms, restaurants, and entertainment spaces, it combines rich British heritage with modern hospitality to deliver an extraordinary guest experience.
Job Title Concierge Shift Leader Queen Elizabeth II Hotel Dubai UAE
Concierge Shift Leader Queen Elizabeth II Hotel Dubai UAE
Position Overview
The Queen Elizabeth II Hotel in Dubai is seeking a Concierge Shift Leader to oversee concierge operations and ensure guests receive exceptional service from arrival to departure. This leadership role requires strong organizational, communication, and customer service skills, with responsibility for guiding the concierge team and coordinating guest services to create memorable experiences.
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Lead and supervise the concierge team to deliver world-class guest service
• Oversee daily concierge desk operations, including task delegation and scheduling
• Welcome guests and manage luggage handling and valet parking services
• Provide detailed information on hotel facilities, dining options, entertainment, and local attractions
• Offer personalized recommendations for tourism activities and special experiences
• Promote and explain hotel loyalty programs to guests
• Maintain high standards of cleanliness and presentation in lobby and entrance areas
• Respond to guest inquiries and resolve complaints promptly and professionally
• Collaborate with other hotel departments to ensure seamless service delivery
• Train and mentor new concierge team members and monitor performance
• Manage a flexible 7-day roster covering morning, evening, and holiday shifts
• Implement and update standard operating procedures for the concierge desk

Candidate Profile

• Proven experience as a Concierge Shift Leader or similar supervisory role in hospitality
• Strong leadership skills with the ability to motivate and guide teams
• Excellent communication and interpersonal abilities
• Friendly, professional, and guest-focused demeanor
• Strong multitasking and time management skills for fast-paced environments
• Problem-solving ability and confidence in making quick decisions
• Knowledge of local attractions, dining, and entertainment venues is an advantage

Why Join Us
The QE2 Hotel offers a rare opportunity to work in one of Dubai's most iconic hospitality destinations. As a Concierge Shift Leader, you will play a key role in shaping guest experiences while developing your leadership career within a unique, historic, and world-class hotel.
About Queen Elizabeth II Hotel
The Queen Elizabeth II Hotel, permanently docked at Port Rashid Marina, is the only floating hotel in Dubai. Featuring 447 rooms, restaurants, and entertainment spaces, it combines rich British heritage with modern hospitality to deliver an extraordinary guest experience.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required