About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf. With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience. An opportunity has arisen for a Concierge Manager to join our Concierge department in the Jumeirah Group. The main duties and responsibilities of this role:

• Organise and supervise the day-to-day operations of the Concierge to ensure that all work; is carried out in an efficient manner that is consistent with operating policies and procedures and delivers service excellence and provide on-the-job training and constructive feedback to subordinates to support their overall development.
• Conduct regular meetings with the Concierge team to keep colleagues informed of policies and procedure, special events, further improvement plans and guest comments to ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
• Act as a lobby ambassador and regularly check the general cleanliness of the lobby and entrance area and assess the functionality of all concierge equipment.
• Ensure that all guests are given a friendly, courteous, informative, and efficient service upon their arrival to support the achievement of maximum guest satisfaction.
• Organizes the safe storage of luggage carrying out spot-checks of the storeroom making sure it is always kept clean and tidy.
• Ensure that guest messages, requests and newspapers are delivered to guest rooms in a timely manner and that deliveries are recorded correctly.
• Oversee the hotel’s contracted Valet Parking service, ensuring that an optimum service is always provided.
• Prepare work schedules for Concierge colleagues to ensure optimum coverage within the department at all times.
• Ensure that all information in Opera, Telephone Book on Restaurants, Airlines, Maps, shopping malls and hotel facilities are always kept up to date to be always well informed about any information that might be useful to guests.
• Handle and addresses guest's complaints and requests and takes action to ensure the delivery of consistent quality customer experiences and satisfaction.