Job Description

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.





We are seeking a professional and enthusiastic Concierge to join our team in Rixos Al Mairid Ras Al-Khaimah, United Arab Emirates. As a Concierge, you will be the face of our organization, providing exceptional guest services and ensuring a memorable experience for all visitors. Your role will be crucial in maintaining our reputation for excellence and creating lasting impressions on our guests.

Greet and assist guests with a warm, friendly, and professional demeanor Provide comprehensive information about local attractions, restaurants, and services in Ras Al-Khaimah and surrounding areas Make reservations for dining, transportation, tours, and entertainment on behalf of guests Handle guest inquiries and requests promptly and efficiently, ensuring high levels of customer satisfaction Coordinate with other departments to fulfill guest needs and resolve any issues Manage the concierge desk, including maintaining brochures, handling mail and messages, and overseeing lost and found items Assist with pre-arrival arrangements such as birthday decorations, honeymoon setups, or anniversary surprises Book and coordinate limousine services, including managing billings and forecasting revenue Stay updated on local events, attractions, and changes in the hospitality industry Maintain accurate records of guest interactions and preferences for future reference Ensure compliance with hotel standards and safety procedures at all times


Qualifications

Minimum of 2 years of experience in the hospitality or service industry Excellent customer service skills with a friendly and engaging attitude Strong communication abilities with confident, clear English; additional language skills are a plus In-depth knowledge of Ras Al-Khaimah and the UAE, including local attractions, customs, and culture Proficiency in hotel management software, particularly Opera system and related sub-systems Detail-oriented with excellent organizational and time management skills Ability to multitask and remain calm under pressure in a fast-paced environment Strong problem-solving skills and the ability to make quick, sound decisions Flexibility to work various shifts, including weekends and holidays Excellent interpersonal skills for building relationships with guests and colleagues Drive, initiative, and the ability to work independently Adaptability to continuous challenges and openness to change Knowledge of local transportation systems and ability to arrange complex travel itineraries Professional appearance and adherence to grooming standards * Bachelor's degree in Hospitality Management or related field preferred, but not required