Community Support Representative
Cairo, Egypt
Job Description
Company Description
Khazna was founded in 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians, who have little access to formal financial services by providing access to convenient, effective and secure smartphone based financial services. We are consistently on the lookout for rock stars to help us solve for financial inclusion
Khazna was founded in 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians, who have little access to formal financial services by providing access to convenient, effective and secure smartphone based financial services. We are consistently on the lookout for rock stars to help us solve for financial inclusion
- Responsible for handling customers' inquiries via different support channels ( Inbound calls - Messages - Mails ).
- Work toward achieving department communicated targets( TPH / Quality / AHT ).
- Participate in different projects to provide insights and feedback that could help in improving our customer experience.
- Show empathy to frustrated users and Turn negative interactions into positive discussions.
Qualifications
- A minimum of one year experience in a support role
- Pro-active and energetic
- Good communication skills (Written and verbal)
- Good command of English is a MUST
- Good with people, adaptable and with a can-do attitude.
- Have an interest in helping people - training
- Eagerness to learn and grow within your career
- Resilient and calm under pressure
- Ability to communicate effectively with people at all levels
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Job Detail
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Job IdJD1422869
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned