Job Description

Key Responsibilities:

Respond to tenant, owner, and vendor inquiries in a timely and professional manner, aiming for initial responses within 24 hours.

Maintain a courteous, professional, and soft-spoken demeanour when interacting with clients, ensuring a positive customer experience.

Think creatively and proactively to resolve issues, exploring all possible solutions to address concerns efficiently.

Follow up on all inquiries, maintenance requests, and concerns until resolution is achieved, ensuring customer satisfaction. Timeframe depending on the urgency and not more than 48 hours.

Coordinate with maintenance teams, vendors, and other departments to address service requests promptly.

Document all interactions, requests, and resolutions in the company's customer service system for future reference.

Educate tenants and property owners about policies, procedures, and available services.

Identify opportunities for service improvements and escalate unresolved issues to management when necessary.

Assist Related Party Company and other related parties as required and with priority.

While moving in to the Building, brief the Tenants, Owners completely about the procedures.

Carry out any related tasks as requested by Management.

Provide Client with in all the related information in advance at the time of request.

Maintain accurate and up-to-date records for Owners and Tenants at all times.

Skill required:

Excellent knowledge of MS office

Excellent knowledge of RERA Regulation, Mollak System and its regulation.

Timely Response

Professional and Courteous Communication skill

Presentable personality

Problem-Solving Skill

Follow-Through and Accountability

Empathy and Customer-Centric Approach

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED10,000.00 per month