Job Description

NAME OF ROLE : Community Host

About JLL We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions. They play a pivotal part in delivering on the promise of twice the experience for staff working under flexi working agreements across several hybrid locations (office, home and near home spaces). Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. Community Hosts are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office the great place to get work done, collaborate and innovate with colleagues. They are experts curating moments of inspiration and delight to build a community within the workplace. Community Hosts must be passionate about customer service and willing to go 'the extra mile' to assist staff and visitors. They are brand ambassadors for JLL and our client; Community Hosts need to be confident in engaging with new customers and build relationships with existing ones, providing real-time and anecdotal insights and business feedback to improve and make the portfolio more efficient and space more effective.

What this role involves- Key responsibilities Proactive premises inspections and floor walks (including internal meeting rooms, pantry, social areas); all areas shall be clean, orderly, and ready to use throughout the day Proactively raise work orders and provide frequent status updates to respective users. This includes raising any cleanliness issues (i.e. replenishment of hand sanitiser, desk wipes) The main point of contact for general enquiries, escalations, and feedback, responsible for status updates to end-user and ensuring prompt, effective resolution where necessary Ensure all signages and messages are current and relevant, including placing place outage notices and AOB Ensure wayfinding and zoning maps are up to date and support collection of internal occupancy data Support and promote ABW / FWN. Proactively communicate FWN / ABW etiquette and protocols and nudge respective behaviours. Report, feedback and manage behavioural trends Locker Management Support - Including issuing lockers for new joiners or staff relocations; reclaiming lockers; review of ongoing utilization; and support reactive checks / clearance with a Security Officer or Floor Administrator Ensure all desks are ready and available for colleagues each morning; proactively support and promote clean and clear desk practices and enable desk sweeps where appropriate. Support lost and found activities Operationally support change management activities throughout the workplace & project lifecycle, including post move support meetings, post move communications, signages, locker and storage management, floor orientations Host regular business engagement sessions to fully understand business needs and work profiles to support the successful adoption of hybrid working and share insights of how their teams are using the space Promote regular staff engagement (including meet & greet activities) Provide end-user support based on their needs to provide a personalised level of service. High level of visibility to staff Stay current on relevant EUS technology in the workplace and attend trainings to be able to effectively assist end-users with any queries. Assist with AV, VC and other technology inquiries. Host end-user training when necessary Host and promote employee engagement events; including lunch & learns, wellness activities, hobby clubs etc... Ensure pulse survey insights and continuous feedback is received, actioned and communicated. Act as the Leesman Champion to help promote survey, discuss results, manage campaign marketing Activate, promote wellbeing, fitness and recreation agenda in alignment with regional agenda and initiatives (assist with booking and inquires) Assist with internal communications including cascading relevant information, promoting success stories, managing local pages on intranet, insuring distribution lists are kept up to date, supporting townhalls Support employees wherever they are- e.g. host virtual engagement events, assist and cascade home working related inquiries, checking in on home workers, communicating key information, activities and announcements Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media

Other responsibilities are location dependent and include (but not limited to): Support and manage the meeting room booking system. Ensure booking system is up to date, details for rooms are correct, assist with any booking inquiries and liaising with supporting teams if necessary Manage the desk booking system in the role of concierge (super user) for a specified zone or premises and support and assist with space capacity issues. Manage and implement QR codes where necessary Ensure seamless communication with hospitality/ GRH teams for any internal and external meetings or events Ensure centralised utility room supplies of stationery and printer toner are stocked with required items Ensure vending areas, social hub and pantry areas are always appropriately stocked with required items Support community wall spaces -Support businesses as required for periodic non-frequent clean up activities. Help clear meeting room brainstorm surfaces / whiteboards - (where not used as a Project Space) Support and coordinate internal events, working with Hospitality and required vendors as appropriate Support the health and safety function where required with virtual ergonomic assessments, e.g. dedicated training and protocols to be followed Any other reasonable requests

Qualifications and skills Fluent in the English language Highly collaborative and confident with strong interpersonal skills Excellent verbal and written communication skills with the ability to communicate professionally and effectively Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, Teams, SharePoint, and Access) Previous Hospitality/ co working experience is preferred- minimum 2 years. Previous events experience favored High levels of customer care skills with a passion to go above and beyond for their clients. Customer centric and attuned to customer needs An eye for detail and comfortable working in a fast-paced environment Strong organizational and problem-solving skills, with the ability to multitask High level of grooming standards #Ll-SH3

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

REQ231204