Job Description

Job Title : Community & Client Relationship Manager

Location : Riyadh

Industry: Marketing & Advertising

Employment Type : Full time

Job Summary:

The Community & Client Relationship Manager is responsible for ensuring exceptional client satisfaction by delivering top-tier influencer marketing services. This role oversees the operations and community teams, manages client expectations, develops strategies to exceed targets, and strengthens relationships with clients and influencers.

Key Responsibilities:

Client Management:

Client Success:

Ensure client satisfaction by delivering top-notch influencer campaigns aligned with their goals.

Relationship Building:

Foster strong relationships with current and previous clients through regular communication and trust-building initiatives.

Strategic Planning:

Develop and execute client-specific plans and strategies, including a yearly calendar of activities and recommendations.

Meetings & Updates:

Conduct ongoing weekly meetings with clients to review progress, provide updates, and propose innovative solutions.

Team Management:

Leadership:

Manage and mentor the operations and community teams to achieve KPIs and develop their skills.

Shift Oversight:

Organize and manage a 24/7 operational schedule, ensuring smooth transitions between shifts.

Performance Monitoring:

Track team KPIs, provide feedback, and create tailored development plans to improve efficiency and performance.

Campaign Oversight:

Execution Excellence:

Oversee the execution of influencer marketing campaigns, ensuring timely delivery and quality standards.

Influencer Management:

Handle relationships with influencers, ensuring they align with campaign requirements and brand values.

Campaign Monitoring:

Track the performance of campaigns, provide detailed reports, and identify areas for improvement.

Sales Support:

Collaboration:

Work closely with the sales team to ensure seamless communication with clients.

Closing Deals:

Assist in finalizing agreements and upselling services to existing clients by identifying additional opportunities.

Operations:

Coordination:

Ensure smooth communication and collaboration across departments, including sales, marketing, and client success teams.

Process Improvement:

Identify bottlenecks in operations and recommend improvements for greater efficiency and effectiveness.

Reporting:

Prepare and share weekly, monthly, and quarterly reports on team performance, client satisfaction, and campaign success metrics.

Strategy & Growth:

Market Insights:

Stay updated on influencer marketing trends to ensure Grand Community remains a market leader.

Innovation:

Propose new initiatives to enhance services, attract clients, and improve operational workflows.

Business Development:

Contribute to the growth of the company by identifying and pursuing new business opportunities.

Job Requirements:

Bachelor's degree in business administration, Marketing, Communications, or a related field.

Minimum of 5 years of experience in operations, community management, or a related role.

Fluent in English.

Possession of a car with a valid driving license.

Strong organizational and time-management skills.

Job Type: Full-time

Pay: From ?1,000.00 per month

Location:

* Riyadh (Preferred)