Job Description

About

We are a premium, business center offering flexible offices, private suites, meeting rooms, and collaborative workspaces for startups, SMEs, and corporates. Built around operational excellence, we combine hospitality-level services with a professional business environment, creating a seamless experience for companies to work, meet, and grow.

Role Overview

The Community Associate is the front-facing ambassador and plays a critical role in delivering a high-quality member experience. This position blends hospitality, operations, and administrative support, ensuring the business center runs efficiently while fostering a professional and welcoming community.

Key Responsibilities

Community & Member Experience

Welcome members, clients, and visitors with professionalism and warmth Serve as the first point of contact for member inquiries and day-to-day support Build strong relationships with members and contribute to a positive community culture Assist with member onboarding, orientations, and ongoing engagement Support and coordinate community events, meetings, and networking activities

Front Desk & Operations

Manage front desk operations including access control, visitor registration, and calls Coordinate meeting room bookings and ensure rooms are properly set up Ensure common areas, meeting rooms, and offices are maintained to brand standards Monitor pantry, stationery, and operational supplies and coordinate replenishment Liaise with maintenance, IT, cleaning, and external service providers

Administrative & Sales Support

Assist with member agreements, invoicing coordination, and basic reporting Support sales tours by hosting prospective clients and presenting our offerings Maintain accurate records of members, visitors, and service requests Provide administrative support to the Community Manager and operations team

Brand & Service Standards

Uphold our service ethos, policies, and operational standards Maintain confidentiality and professionalism at all times Identify opportunities to enhance member experience and operational efficiency

Requirements & Qualifications

Bachelor's degree or equivalent professional experience 1-3 years' experience in hospitality, customer service, coworking, or business centers Excellent communication and interpersonal skills (English required; Arabic is an advantage) Strong organizational skills and attention to detail Professional presentation and customer-focused mindset Proficiency in MS Office; experience with CRM or workspace management systems is a plus Ability to join immediately or on short notice is essential UAE experience is a MUST. Must be currently available in the UAE for a face to face interview.

Personal Attributes

Personable, proactive, and service-oriented Able to multitask in a fast-paced, client-facing environment Strong problem-solving skills and a positive attitude Team player with a high level of accountability

What We Offer

A modern, design-focused business center environment Exposure to a diverse mix of entrepreneurs, SMEs, and corporate clients Career growth opportunities within a growing brand Competitive salary and benefits
Job Types: Full-time, Permanent