Masterminds, Dubai\xe2\x80\x99s leading early learning center, is recruiting for a Communications and Front Desk Coordinator. Our parents refer to us as the \xe2\x80\x9cHarvard of Preschools.\xe2\x80\x9d Masterminds staff are expected to follow high standards of personal achievement. As the first point of contact, the Communications and Front Desk Coordinator will deliver the first impression of our brand. You need to be a highly motivated, dynamic individual with excellent communication and inter-personal skills. The candidate\'s ability to prioritize and remain focused under pressure is testimony of their flexibility, adaptability and change responsiveness.
Essential Requirements
Spoken and Written fluency in English
Flexible, hands-on and capable of multitasking
Able to work well under pressure
Highly organized
Good problem solving skills
Confidentiality is paramount
Confidence is an essential attribute required for both internal and external communications
Core Responsibilities
Communication and Marketing
Distribute brochures and registration packs to interested parents
Conduct parent tours that lead to enrolment
Provide initial brief about school concept to prospective parents on the phone and in-person; refer serious parents to Director for further information
Address queries from existing parents, including passing communication from/to teachers
Manage social media (Facebook, Twitter, Instagram), including taking / collecting photographs and videos and developing content in-line with the communication strategy
Collate, file and maintain permissions lists (i.e. media consent forms)
Coordinate with advertising, PR and digital agencies
Devise creative ideas and avenues to generate new parent leads
Front Office
Receive incoming telephone calls and redirect as necessary
Screen visitors in-line with the security policy and adhere to guest registration procedures
Welcome visitors and parents and call the appropriate people to assist them
Confirm all appointments, meetings and cancellations as necessary
Schedule after school activities
Organize internal events (e.g. Halloween, Christmas parties)
Answer all parent queries within 24 hours
Maintain Call Log and Visitors book
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