Job Description

A

commercial B2B partnerships/sales

role focused on acquiring, upgrading, and activating merchant offers for GRSIA retirees. The Specialist is a

field negotiator and enablement lead

: they source and re-negotiate better discounts and value-adds, secure signatures, train merchant staff, and take offers live (QR/voucher/API) with first-week hyper care.

Contract:

Fixed term (3 months)

Work mode:

Hybrid -- phone/Teams blocks + on-site merchant visits across Qatar

Reports to:

Program Project Lead - Retiree Discounts (GRSIA)

Role Purpose

Own the end-to-end merchant journey from outreach and negotiation to training, go-live enablement, and early performance stabilization. Success =

deeper discounts, stronger value-adds, and live redemption readiness

(QR, voucher, POS/API where applicable).

Key Outcomes & KPIs

Negotiation uplift:

Improve existing/renewed offers vs. baseline (target uplift % set by tier policy).

Minimum discount compliance:

X% of merchants meet the

approved tier bands

(A/B/C thresholds).

Value-adds secured:

Free add-ons (e.g., upgrades, free delivery, bundle perks) on Y% of signed offers.

Activation:

Z% of merchants live with

QR

; voucher fallback enabled; POS/API where available.

Readiness & adoption:

2 trained users per merchant; first real redemption within 7 days of publish.

Cycle time:

Lead signed live within agreed SLA (e.g., 14-21 days median).

Data quality:

100% clean intake packages and CRM logging; zero PII incidents.

Targets (X/Y/Z) to be confirmed in the program OKRs and tier policy.

Responsibilities

A) Pipeline & Outreach

Prioritize merchants by

tier and geography

; plan efficient daily routes. Run the

3-touch sequence

: email/WhatsApp phone schedule Teams/visit. Log every touch and status in CRM; maintain a visible weekly pipeline.

B) Negotiation & Offer Optimization (focus area)

Present the

standard tier menu (A/B/C)

and

negotiate deeper discounts

and compelling value-adds. Aim for

uplift vs. current offer

and compliance with

minimum tier thresholds

(as per policy). Handle objections with structured concessions (e.g., blackout dates, caps) while preserving pensioner value. Secure

bilingual addendum (AR/EN)

e-signature with minimal redlines; verify signer authority. Drive

upgrade paths

(e.g., A A+ by adding weekday boosts / pension day super-discount / bundle). Close on

technical redemption options

: QR as default;

voucher codes

as fallback;

POS/API

where feasible. Document the

"before vs. after"

terms for reporting (discount depth, value-adds, exclusions, caps).

C) Content Collection & Handover

Collect complete content pack (logo, promo image, branch list/locations, contacts, AR/EN descriptions). Submit structured intake the

same day

to Content Ops; resolve gaps within ?? hours.

D) Orientation & Training (Enablement)

Deliver 1:1 or small-group training (on-site/Teams): portal roles, updating offers, support channels. Demonstrate

QR scan flow

, device readiness, connectivity, and

voucher fallback

steps.
Ensure2 trained users (store manager + backup); share Quick-Start (AR/EN) and recording.

E) Go-Live Materials & Brand Compliance

Confirm in-store signage/QR standee/digital banner (as applicable) and correct brand usage. Capture

photo proof

per branch; verify

branch mapping

in the portal and coordinate fixes.

F) Activation, Testing & Hypercare

Run test scans on staging/live; log success events. Confirm

first real redemption within 7 days

; monitor errors and raise tickets. Provide

first-week hypercare

(daily check-ins) before handing off to Support.

G) Reporting

Daily updates (status, next action, risks) and clean data. Weekly summary:

signed count, discount uplift vs. baseline, value-adds %, trained users, asset compliance, issues, cycle time

.

H) Cross-Team Coordination

Work with

Content Ops/QA

(48-hour publish SLA),

Legal

( 48h turnarounds), and

Platform Admin

(accounts, QR tests). Escalate blockers within

24-48 hours

with clear context and options.

Candidate Profile

Experience

5+ years

B2B sales/partnerships

(field or inside). Merchant enablement/training a plus. Government/SME/retail ecosystem exposure preferred.

Skills

Negotiation & objection handling

, stakeholder management, clear Arabic copywriting. Trainer mindset; operational discipline (checklists, photos, assets); basic data/CRM hygiene.

Languages

Arabic (fluent); English (working level).

Other

Valid Qatar driving license; own car. High integrity with public-sector data handling.

Compliance & Ethics

Adhere to GRSIA policies (data privacy, anti-bribery, conflict of interest). No personal incentives from merchants; gifts handled per policy. * Use approved channels for data transfer;

no personal device storage of PII

.