Job Description

Collections Executive (RNPL)
Location: UAE
Salary: AED 3,000 - 5,000 + attractive performance-based incentives
Role Overview
We are seeking a disciplined and results-driven Collections Executive to manage RNPL payment follow-ups, reduce delinquencies, and maintain healthy tenant relationships. The role plays a critical part in protecting portfolio performance and cash flow.
Key Responsibilities
Track monthly RNPL payment schedules for all active tenants
Proactively follow up on upcoming and missed payments
Coordinate with Finance to flag overdue accounts and define next actions
Report on collection performance against targets
Work closely with Customer Success on disputes or payment issues
Communicate professionally to minimize defaults and preserve relationships
Ensure RNPL applications are properly uploaded and documented
Coordinate RNPL workflows between tenants, consultants, and finance
Maintain accurate records of RNPL applications and payment statuses
Update RNPL availability and terms on Client's listings
Support tenant onboarding and document verification
Generate reports on RNPL enrollments, listing performance, and admin KPIs
Requirements
Minimum 3 years experience in collections or receivables management
Strong understanding of installment or credit-based payment structures
Confident communicator with the ability to handle sensitive situations
Key Skills
Assertive yet professional communication
Strong discipline and follow-through
Conflict handling and resolution
Sales & negotiation
Accuracy and attention to detail

Skills Required