Responsibilities:Contact customers via phone, email, or in-person to follow up on overdue payments.Maintain accurate records of all collection activities.Monitor accounts to identify outstanding debts.Negotiate payment plans and terms with clients when necessary.Resolve billing disputes and ensure customer satisfaction while maintaining company policies.Coordinate with internal departments such as sales and finance to address account issues.Prepare daily, weekly, and monthly reports on collection status.Escalate unresolved issues to the Collections Manager or legal team as required.
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