Job Description

Job Summary

The Collection Supervisor plays a vital role in ensuring the financial health of a company by overseeing the collection of outstanding debts and managing the collection team. This position is essential for maintaining positive cash flow, which directly contributes to achieving the company's financial goals. By effectively leading the team, the Collection Supervisor helps to improve collection rates, reduce delinquency, and enhance customer relationships.

Roles and Responsibilities

Oversee daily collection activities to ensure adherence to company policies and regulatory requirements, driving accountability and efficiency. Develop and implement strategic collection plans that align with company goals, targeting delinquent accounts with tailored approaches. Analyze collection reports and data to identify trends and areas for improvement, utilizing insights to enhance team performance. Conduct regular performance evaluations and provide constructive feedback to team members, ensuring professional growth and skill development. Train, mentor, and motivate collection agents, fostering a high-performance culture that prioritizes customer service and resolution. Manage escalated customer inquiries and disputes effectively, employing negotiation skills to reach amicable resolutions. Utilize collection software and tools to track accounts and streamline operations, ensuring accurate documentation and reporting. Monitor compliance with collection laws and regulations, implementing necessary changes to maintain legal and ethical standards. Prepare and present reports to senior management, highlighting collection performance, challenges, and strategic recommendations.

Desired Candidate Profile

Bachelor's degree in finance, business administration, or a related field is preferred, showcasing foundational financial knowledge. Minimum of 3-7 years of experience in collections or related roles, demonstrating a solid understanding of collection processes. Proficiency in account management software and Microsoft Excel, ensuring efficient data analysis and reporting capabilities. Exceptional communication skills in English, with additional language proficiency being a plus for diverse customer interaction. Strong analytical and problem-solving abilities, allowing for effective identification of trends and development of actionable solutions. Proven leadership qualities, with a track record of managing and motivating teams to achieve collection targets and goals. Ability to work under pressure, demonstrating resilience and adaptability in a fast-paced environment. A proactive and customer-oriented mindset, committed to resolving issues while maintaining positive customer relationships.
Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Ability to commute/relocate:

Sharjah: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Give an example when you have successfully collected the dues from a very difficult customer?
Language:

Arabic (Preferred)
License/Certification:

* UAE Driving License (Preferred)