Contact customers via phone, email, or visits to remind and collect pending dues.
Maintain records of all collection activities and customer interactions.
Negotiate repayment plans and settlements as per company policies.
Escalate delinquent cases to seniors or legal team when required.
Meet monthly and quarterly collection targets.
Ensure compliance with regulatory guidelines and maintain ethical collection practices.
Coordinate with internal departments (accounts, customer service, sales) for resolution of disputes.
Provide feedback to management on recurring issues or challenges in collections.
Skills & Qualifications:
Minimum education: Graduate (Commerce/Finance preferred).
1-3 years of experience in collections, recovery, or customer handling (depending on level).
Strong communication, persuasion, and negotiation skills.
Ability to handle pressure and meet targets.
Basic knowledge of MS Office / CRM software.
Familiarity with legal aspects of debt recovery (advantageous).
Key Attributes:
Result-oriented with problem-solving attitude.
Professional and customer-centric approach.
Integrity and compliance-focused.
Resilient and persistent in achieving recovery targets.
Job Types: Full-time, Permanent
Pay: AED7,000.00 - AED10,000.00 per month
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