Job Description

This vacancy is only for those who can join immediately

A

Collection Agent for Car Rentals

is responsible for managing the collection of payments for car rentals, ensuring that the rental company receives timely and accurate payments from customers. The role may involve both customer service and financial responsibilities. Here's a detailed description of the job:

Job Responsibilities:

Payment Collection

: Ensuring that payments for car rentals are collected in full, whether through credit cards, debit cards, bank transfers, or other payment methods. This includes handling overdue payments and making arrangements for payment extensions or installments if necessary.

Customer Communication

: Contacting customers through phone, email, or other communication channels to remind them of payment due dates, follow up on overdue payments, and negotiate payment solutions. Collection agents should have strong interpersonal skills to handle potentially difficult conversations.

Record Keeping

: Maintaining accurate records of all transactions and customer communications related to payments. This includes keeping track of outstanding balances, payments made, and any payment arrangements.

Dispute Resolution

: Addressing any billing disputes or discrepancies that customers may raise. This can involve investigating the cause of the issue, offering solutions, and liaising with other departments such as customer service or accounting.

Credit Checks

: Performing credit checks on customers when necessary to assess their ability to meet rental payment terms.

Compliance

: Ensuring compliance with company policies, laws, and regulations related to payments, especially in cases of late payments or debt recovery. Understanding local consumer protection laws is essential.

Reporting

: Reporting on the status of collections, outstanding debts, and payment trends to management or the finance team. Providing updates on payment collection progress and identifying any areas for improvement.

Debt Recovery

: In cases where payments remain unpaid for extended periods, the collection agent may need to initiate formal recovery procedures, which could include working with third-party collection agencies or legal actions.

Customer Service

: While the focus is on collection, a collection agent also acts as a point of contact for customers, helping to resolve their issues and maintain a positive relationship with the company.
Skills and Qualifications:

Communication Skills

: Ability to communicate clearly and professionally, especially in potentially tense or difficult situations.

Negotiation Skills

: Ability to negotiate with customers to settle overdue accounts while maintaining good customer relations.

Attention to Detail

: Maintaining accurate records and tracking payment status.

Problem-Solving Skills

: Ability to address and resolve payment issues or disputes effectively.

Knowledge of Financial Systems

: Familiarity with billing systems, payment methods, and collection practices.

Time Management

: Ability to prioritize tasks and handle multiple accounts at once.
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month