Job Description

1. Job Purpose

Under direct supervision, the Collection Officer performs accounts receivables functions and manages the processes and activities therein.

2. Key Responsibilities

Preparation of customer invoices upon validating the financial dimensions, adherence to contracts/LPO, accounting treatments, calculations, and supporting documents. Ensuring the tax codes and VAT treatment are done as per applicable laws and regulations. Preparing and handling customer receipts and deposits, handling post-dated cheques, and handling other relevant guarantees and collaterals given by customers. Follow up with the operations department to gather proper support against the invoices. Coordinating with the relevant stakeholders to improve the timelines of the invoicing cycle. Reconciling and maintaining customer accounts regularly. Addressing discrepancies with customer balances/accounts to the relevant stakeholders. Preparation and verification of credit notes to the customers as requested by the concerned department/business unit. Ensuring the timely dispatch of invoices and getting acknowledgments accordingly. Maintaining the billing control sheet and making various analyses and MIS reports. Sending periodic statements of accounts to customers. Responding to queries from customers and addressing issues to the relevant stakeholders. Regular communication with customers for collections follow-up via phone calls, emails, and other communication channels. Assisting with periodic reports and monthly closings. Protecting the organization's value by keeping information confidential. Performing any other related duties as assigned.

3. Qualifications & Skills

Education: Bachelor's degree in accounting/commerce. Work Experience: At least 3 to 5 years of experience in an accounting role with extensive financial control, internal control, Collections, and operations management of vendors/alliances. Skills: Thorough knowledge of applicable accounts receivable/general ledger systems and procedures, financial chart of accounts, and corporate procedures. Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness. Attention to detail and confidentiality. Clear, concise communication with team members and vendors is essential for collaboration and problem-solving. Quick thinking and resourcefulness to address unexpected challenges such as maintenance issues or scheduling conflicts.

4. Job Complexity/Judgment

Ability to timely complete assigned work. Ability to carry out work in accordance with the SLA agreement with the clients.

5. Key Relationships (Internal & External)

Internal: Line Managers, employees of the division. External: Stakeholders.
Job Type: Full-time