Collection Officer
Abu Dhabi, AZ, AE, United Arab Emirates
Job Description
Job Summary:
The Collection Officer is responsible for recovering outstanding debts from customers through various collection methods, including phone calls, emails, and face-to-face visits. This role ensures that payments are collected on time while maintaining professionalism and a strong customer service approach.
Key Responsibilities:
Contact delinquent customers via telephone, email, and
in-person visits
to recover outstanding payments. Conductfield visits
to customers' premises to discuss payment issues and negotiate payment plans. Build and maintain positive relationships with customers while firmly ensuring debt recovery. Monitor assigned accounts to identify overdue payments and take appropriate action. Investigate and resolve payment discrepancies or disputes in collaboration with internal departments. Maintain accurate and detailed records of all collection activities, including field visits and customer interactions. Prepare daily/weekly/monthly reports on collection status and activities. Follow company and legal protocols when dealing with non-cooperative or absconding customers. Recommend accounts for escalation, legal action, or write-off where appropriate. Ensure all collections comply with relevant laws and ethical standards.Job Type: Full-time
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Job Detail
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Job IdJD1985219
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, AZ, AE, United Arab Emirates
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EducationNot mentioned