Job Description

Job Category: Business Development
:
InterContinental Residences Dubai Business Bay & Kimpton Dubai are seeking a dynamic, results-driven, and guest-focused Cluster Sales Manager - Leisure, reporting directly to the Cluster Commercial Director, to lead and grow our leisure segment across the cluster, including active involvement in operational execution and pre-opening phases.
You will play a pivotal role in driving room revenue, developing key leisure partnerships, and supporting the successful launch and ongoing performance of current and future properties.
Located in the heart of Dubai's Business Bay, just moments from iconic landmarks such as Dubai Mall and Burj Khalifa, InterContinental Residences Dubai Business Bay & Kimpton Dubai feature elegantly designed apartments and hotel rooms offering refined luxury, comfort, and sophistication.
As Cluster Sales Manager - Leisure, your strategic mindset, market knowledge, and hands-on operational approach will directly contribute to our commercial success and brand reputation.
Your Day-to-Day
Every day is different, but you'll mostly be:
Sales Strategy & Market Development

• Develop and implement effective leisure sales strategies to maximize room revenue across the cluster.
• Identify and target new leisure markets, tour operators, travel agents, wholesalers, and online partners.
• Analyse market trends, competitor activity, and demand patterns to optimize sales performance.
• Prepare and manage annual sales plans, budgets, and forecasts for the leisure segment.

Account Management & Business Development

• Manage and grow a portfolio of key leisure accounts, ensuring strong relationships and long-term partnerships.
• Conduct regular sales calls, site inspections, and presentations to promote the cluster's products and services.
• Negotiate and manage leisure contracts, rates, and allotments in line with revenue strategies.
• Participate in international and regional sales trips, trade shows, and roadshows as required.

Operational Excellence & Commercial Execution

• Work closely with Operations, Front Office, Housekeeping, and Reservations to ensure smooth handling of leisure business.
• Support the daily management of group and leisure arrivals to ensure service delivery meets brand standards.
• Monitor pickup, cut-off dates, release periods, and special requests to avoid operational challenges.
• Actively participate in daily revenue meetings, forecast reviews, and business review meetings.
• Ensure seamless coordination between Sales, Revenue Management, and Operations for peak periods and special events.

Pre-Opening & New Property Support

• Support pre-opening activities for new cluster properties, including market positioning, rate strategy, and account acquisition.
• Assist in developing pre-opening sales plans, segmentation strategies, and opening budgets.
• Build a strong leisure account base prior to opening to ensure early market penetration and stable ramp-up.
• Participate in pre-opening training, system set-up, brand compliance, and opening sales campaigns.
• Represent the cluster in pre-opening roadshows, launch events, and trade or launch functions.

Revenue, Reporting & Performance

• Monitor daily, weekly, and monthly production from leisure accounts and take corrective action when needed.
• Provide accurate sales forecasts, business reviews, and performance updates to the Cluster Commercial Director.
• Work closely with Revenue Management to ensure optimal pricing, distribution, and inventory control.
• Ensure all sales activities are accurately recorded in the CRM system.

Collaboration & Brand Representation

• Work closely with Marketing, Revenue, Reservations, and Operations to ensure seamless execution of leisure business.
• Represent the InterContinental brand professionally in all external interactions.
• Support cluster-wide initiatives and cross-selling opportunities between properties.
• Participate in commercial strategy meetings and leadership reviews as required.

What We Need from You
Education

• Bachelor's degree in hospitality management, Business Administration, Marketing, or a related field is preferred.

Qualifications & Experience

• Minimum 3-5 years of experience in leisure sales within a luxury hotel or international hotel brand.
• Proven track record of achieving and exceeding sales targets in the leisure segment.
• Demonstrated experience supporting hotel pre-openings or new market entries is highly desirable.
• Strong understanding of leisure markets, tour operators, wholesalers, and distribution channels.
• Experience working in a cluster or multi-property environment is an advantage.

Personal Attributes

• Strong negotiation, communication, and presentation skills.
• Results-oriented with a proactive, hands-on operational mindset.
• Excellent relationship-building and networking abilities.
• Highly organized with strong analytical and reporting skills.
• Flexible and willing to travel, work weekends, and support pre-opening timelines and opening phases.

What You Can Expect from Us
We give our people everything they need to succeed - from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We foster a culture of trust, support, and acceptance - always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.
We know that to work well, we need to feel well - both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.
So, join us and become part of our ever-growing global family.
Don't quite meet every single requirement but still believe you'd be a great fit for the role?
We'd love to hear from you! Click Apply and start your journey with us today.
About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team: As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Skills Required