Job Description

Key Duties and Responsibilities:

To generate and maintain customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment)

To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications

To plan weekly sales calls and report the outcome of such calls in the sales & marketing system.

To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts' managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.

To implement & execute all sales objectives and action plans to reach and exceed targets set.

To solicit and serve transient and group business & meetings.

To formulate corporate offer letters and yearly contracts and any other required business correspondence.

To establish parameters, quotes and negotiate prices with customers for transient and group business.

To ensure that the response to any business request is actioned within 24 hours.

To provide feedback to the Director of Sales & Marketing/Cluster General Manager on changing marketing conditions, including trends in the competition, because of direct sales solicitation, telephone, and direct mail, in his / her market areas.

To arrange site inspections of both hotels.

To disseminate sales related information to other departments as appropriate.

To handle incoming calls and ensures messages are taken and the details are forwarded to the person concerned in timely manner.

To attend departmental and communication meeting as requested by Department Head.

To attend major events in hotel & city as requested by Department Head.

To closely monitor accounts revenue and business production of own portfolio.

To maximize up selling opportunities whenever possible.

To review direct competition and conducts regular research.

To establish and maintain files of major accounts.

To ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.

To maintain an up-to-date account & contact database and details in property management system.

To ensure comprehensive and up to date knowledge of properties' unique selling points, features, amenities, services, and policies.

Ensure comprehensive and complete coverage of own portfolio, addressing all tiers of account managers and departmental executives to ensure exceptional client service, thereby achieving targets, and maximizing productivity.

Develop and carry out all sales objectives and action plans to meet and surpass established targets.

Establish and uphold records for significant accounts while assisting superiors in the management of the accounts system.

Generate and cultivate sales leads for Royal Continental Hotels & Suites.

Define parameter, obtain quotes, and negotiate pricing with clients for both transient and group business related to the proprieties.

To leads a sales team to achieve revenue goals by developing strategies, setting targets, managing performance through Key Performance Indicators (KPIs), and providing training and mentorship.
Offer insights regarding the evolving marketing landscape, encompassing competitive trends, stemming from direct sales outreach, telephone communications, and direct mail within its market regions.

Ensuring that selling strategies are adhered to during negotiations and maximize up selling opportunities where never possible.

To support, monitor and assist market research, managing marketing budgets, analyzing data and campaign performance.

Overseeing to support marketing teams by collaborating with other department such as sales product and development to ensure a consistent brand message and to align marketing efforts with business goals.

Job Type: Full-time

Expected Start Date: 16/11/2025