Job Description

Company Description

Raffles & Fairmont the Red Sea

, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.





THE POSITION

THE INCUMBENT IN THIS POSITION IS RESPONSIBLE FOR FOLLOWING UP TO

MATERIALIZE THE BUDGETED REVENUES OF ALL SEGMENTS. THE POSITION

FOCUSES ON HOTEL'S NATIONAL AND INTERNATIONAL ACCOUNTS IN TERMS OF

INDIVIDUAL BOOKINGS.

KEY ROLES & RESPONSIBILITIES

ENSURE ALL RESERVATION ENQUIRES ARE PROFESSIONALLY, AND PROMPTLY

HANDLED AND THAT THERE IS NO LOSS OF BUSINESSCONDUCT TRAINING TO EXISTING AND NEW AGENTS IN THE TEAM TO MAINTAIN

AND IMPROVE RESERVATION SELLING SKILLSHANDLE AND RESOLVE GUEST ISSUES IN A POSITIVE MANNER SO AS TO PROTECT

COMPANY REVENUE AND RESULT IN GUEST SATISFACTIONDEVELOP AND MAINTAIN THE DEPARTMENT SCHEDULE WHEREBY THERE IS

APPROPRIATE COVERAGE TO HANDLE RESERVATION CALLS, MINIMIZING LOSS OF

CALLS, AND ENSURING A HIGH LEVEL OF CONVERSION INTO BOOKINGSTRACK CALLS USING STANDARD CALL CONVERSION SHEETS AND REPORT

RESULTS DAILY, WEEKLY AND MONTHLYSET AND AMEND SELLING STRATEGIES ACROSS ALL CHANNELS, AND SEGMENTS

AS DIRECTED BY THE DIRECT REPORT AS APPLICABLE PER PROPERTY LEVELRUN REPORTS AS REQUIRED BY HOTEL AND COMPANY STANDARDS; ASSIST THE

DIRECTOR OF REVENUE MANAGEMENT OR OTHER DIRECT REPORT, TO MAINTAIN,

MAKE CHANGE IN THE RESERVATION/PROPERTY MANAGEMENT/REVENUE

MANAGEMENT SYSTEM (IF APPLICABLE) AT PROPERTY LEVEL AS REQUIREDMAINTAIN ADMINISTRATION PROCEDURES, AS PER COMPANY AND HOTEL

STANDARDS; THIS INCLUDES ALL RESERVATIONS AND REQUESTS ARE CONFIRMED

WITH IN 24 HOURS, NO SHOW CHARGES ARE VALIDATED AND SENT TO FINANCE

FOR POSTING, FILING SYSTEM IS MAINTAINED, AND NEW ONES SET UP; FAX

MACHINE IS CHECKED AND CORRESPONDENCE IS PLACED IN THE APPLICABLE

PLACE(S)CONDUCT ANNUAL REVIEWS, RECOMMEND APPROPRIATE SUCCESSION PLAN

FOR EMPLOYEE(S) DEVELOPMENT IN ORDER TO ENSURE THE SUSTAINABILITY OF

THE RESERVATION DEPARTMENT; PROVIDE SUGGESTION FOR IMPROVEMENT, AND

IDENTIFY BARRIERS TO ITS SUCCESS, AND WAYS TO OVERCOME THESEMONITOR AND REPORT RESULTS OF ANY INCENTIVE PROGRAMS IN PLACE;

RESPONSIBLE TO MAKE SURE INTEGRITY OF THE PROGRAM IS MAINTAINED, AND

THAT ALL REQUIREMENTS ARE FOLLOWED

Qualifications

PERSONAL ATTRIBUTES

CREATIVITY, STRESS MANAGEMENT, SELF-DEVELOPMENT, LISTENING AND ORAL
SKILLS

ABILITY TO HANDLE MULTIPLE TASKS ABILITY TO DELEGATE AND ORGANIZE WORK FLOW ABILITY TO MEET DEADLINES CONSISTENTLY
LEADERSHIP SKILLS

MANAGING, TRAINING AND INSTRUCTING SKILLS
QUALIFICATIONS

DEGREE/DIPLOMA IN TRAINING AND DEVELOPMENT OR HOTEL MANAGEMENT WORKING KNOWLEDGE OF OPERA, MICROSOFT OFFICE.



EXPERIENCE

MINIMUM 3 YEARS EXPERIENCE IN HOTEL OR RESORT. LUXURY HOTEL OR RESORT BACKGROUND PREFERRED UNDERSTANDS THE LOCAL CULTURE AND HAVE WORKED IN THE REGION

Additional Information

Understanding of Ultra-Luxury guest expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. * Impeccable grooming and personal presentation aligned with Luxury standards.