Job Description

We are seeking a highly motivated, results-driven

Club Manager

to lead the day-to-day operations of our gym. The ideal candidate will have a strong background in fitness management, sales, and customer service, with the leadership skills to build a high-performing team and create a vibrant, community-focused gym environment.

Key Responsibilities:

Operational Management

Oversee daily operations of the gym, fitness floor, group classes, personal training, and facility maintenance. Ensure the club is clean, safe, well-maintained, and fully compliant with health & safety regulations. Monitor and manage inventory and equipment needs.

Sales & Membership Growth

Manage the sales team, setting goals and KPIs to ensure consistent growth. Track performance metrics and prepare reports for senior management.

Team Leadership

Recruit, hire, train, and supervise all club staff including front desk personnel, personal trainers, and cleaning/maintenance staff. Conduct regular staff meetings, performance evaluations, and coaching.

Customer Experience

Handle member feedback, concerns, and complaints professionally and promptly. Promote a friendly and inclusive community environment.

Marketing & Community Outreach

Partner with marketing to execute local campaigns, events, and promotions. Build relationships with local businesses, schools, and organizations to generate new leads.

Requirements:

Proven experience in fitness club/gym management or similar leadership role. Strong sales and customer service background. Excellent leadership, communication, and organizational skills. Ability to manage multiple tasks in a fast-paced environment. CPR/First Aid certification (or willingness to obtain). Knowledge of fitness industry trends and best practices.

Preferred Qualifications:

Degree in Business, Sports Management, or related field. Experience using gym management software (e.g., Mindbody, Club OS, Zen Planner). Personal training or group fitness certification is a plus.
Job Type: Full-time