Job Description

- General Manager

GENERAL SUMMARY:

The General Manager (GM) has overall responsibility for effectively managing all membership, fitness, and operation functions within the gym to provide the best member experience, team member experience, and achieve financial success. The GM recruits, hires, trains and develops a diverse, high performance team that delivers on Infinity Fitness goals and reflects its values.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Staffing & Development

Assist with the Recruitment and Admin process of the Healthclub/ Provide consistent accountability for direct reports and dotted line reports through training, coaching, conducting planning sessions, and performance reviews. Provides input on final approval on the hiring, dismissal, discipline of all employees. Provides ongoing team member training & development in order to engage and retain team members. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Conducts regular team member meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Provides positive working conditions for team members and appropriate leadership, supervision, support, and feedback. Maintain a fully engaged and high performing team that aligns with company values and goals.

2. Sales Execution on Key Metrics & Drivers, thus Results

High percentage of the GM's time will be on ensuring Membership execution on lead, appointment setting, and guest goal in order to hit financial targets set forth by the company. GM is responsible for on-going training on hitting 50% of guest conversion and upgrades to Personal Training packages. Accountability & Performance Management is an integral component of GM leadership in order to execute on monthly sales metrics and drivers. Oversee the achievement of Monthly Club Targets for Sales, PT, Sports, Rentals, Events and all revenue streams.

3. Planning

Participate and provide gym specific input into the development of the Health Club Pricing plan, Promotions, Offers and staffing. Develop monthly membership, fitness, and operation plans to deliver financial and retention goals with contribution by department heads. With collaboration of department heads and establish priorities and goals, including revenue goals and labor targets for the gym. Identify and plan execution of improvement in the gym.

4. Guest Experience/Team Member Experience (General Management)

Establish a fun, safe, healthy, and community-focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads. Be a role model for member service behavior by walking through gym and collecting member feedback to identify training and development opportunities for team members. Resolve elevated gym member concerns; conduct on-the-spot coaching to prevent them from reoccurring. Monitor gym appearance and ensure problems are resolved in a timely manner. Perform regular reviews, edits and overtime approval in the Company's Time & Labor system with assistance from department heads. Ensure company policies, procedures, programs and promotions are efficiently executed. Ensures safety of employees, members and gym property.

REQUIRED QUALIFICATIONS

1) Knowledge, skills & abilities

Experience managing reports, budgeting, revenue, demonstrated math analytical / ratio skills knowledge of fitness industry. Strong organizational skills and customer service orientation with proven results. Experience with basic computer skills like Microsoft Word, Microsoft Excel, Google Documents, and PowerPoint. Strong and proven leadership, communication, time management, and analytical abilities and skills.

2) Minimum certifications/educational level

High School Diploma or GED required, Bachelor's Degree preferred.

3) Minimum experience

2-3 years of progressive management experience supervising 7-20 employees. 3-5 years of sales or related experience.

4) Physical Requirements

Able to work in Shifts Must have adequate transportation to and from work, to scheduled meetings, and/or to networking events.
Job Type: Full-time

Pay: AED7,000.00 - AED10,000.00 per month