Job Description

Job Category: Hotel-Front Office
:
At Club InterContinental, excellence is felt, not announced. We're looking for a Club InterContinental Supervisor who leads with calm confidence, orchestrates seamless Front Office and lounge operations, and ensures our most valued guests experience effortless luxury from arrival to departure.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:

• Oversee the daily operations of Club InterContinental, ensuring smooth and personalised check-in and check-out experiences
• Supervise Club Lounge service across breakfast, afternoon tea, evening cocktails, and all-day refreshments
• Lead, coach, and inspire a multi-skilled team to deliver consistent, refined service standards
• Ensure service flows seamlessly, standards remain impeccable, and guest preferences are anticipated
• Work closely with Front Office, Guest Relations, Food & Beverage, and Housekeeping to deliver seamless guest journeys
• Handle guest feedback and concerns with discretion, confidence, and professionalism
• Ensure Club guests receive priority recognition and personalised attention at every touchpoint
• Support billing accuracy, cost awareness, and compliance with established procedures
• Ensure full compliance with IHG brand standards, hygiene, safety, and local regulations

What We need from you:

• 3-4 years' experience in Front Office, Guest Services, or Food & Beverage within a luxury hotel or resort
• Previous supervisory exposure in a guest-facing or service leadership role
• Strong understanding of personalised, high-end guest service
• Confident, polished, and professional communication style
• Natural leadership approach with the ability to lead by example
• Experience with Opera or a similar PMS preferred
• Flexibility to work shifts, weekends, and public holidays

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required