The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an expert in the Oncology/ Physician product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:
Discovery
xc2xb7 Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
xc2xb7 Analyse customer processes
xc2xb7 Identify gaps and possible solutions
xc2xb7 Run Edition Proposed solution presentations with the customer.
Launch
xc2xb7 Run Edition Customer Induction workshops
xc2xb7 Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
xc2xb7 Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions
xc2xb7 Produce clear documentation (business requirements/maps, solution design document, validation scripts)
xc2xb7 Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
xc2xb7 Log any additional configuration through Edition change process and follow up with product team to close the configurations
Setup
xc2xb7 Set up customer site configuration
xc2xb7 Create validation scripts for verifying agreed configuration
xc2xb7 Participate in validating the configured system based on solution design
xc2xb7 Participate in validating the migrated data to ensure it works with the solution
xc2xb7 Log errors following the standard corporate procedure
xc2xb7 Support customer validation
xc2xb7 Troubleshoot customer issues during implementation phases
xc2xb7 Follow-up on test fixes and work with the Project Manager/Product Team to implement fix
xc2xb7 Distinguish issues from change requests and log following standard corporate procedure
xc2xb7 Document Handover Documentation for Support
Adoption
xc2xb7 Participate in Dry Run process
xc2xb7 Prepare Train the trainer material
xc2xb7 Conduct individual and group training, product demonstrations and workshops as required
xc2xb7 Train Customer Trainers on TrakCare functions as per customer solution
xc2xb7 Provide on-site support to Customer Go-Live
Sustain
xc2xb7 Liaise with other InterSystems departments to resolve any remaining issues
xc2xb7 Complete the support handover process
On-going responsibilities
xc2xb7 Support colleagues and assist in spreading application knowledge
xc2xb7 Maintain consistent and traceable documentation as required
xc2xb7 Learn new functionalities available on the TrakCare product
Essential
xc2xb7 Excellent communication skills and experience of conducting customer training, workshops and/or presentations
xc2xb7 Excellent consultative skills ability to articulate and communicate ideas
xc2xb7 Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
xc2xb7 At least 3 years' experience working in healthcare and a good understanding of administrative and/or clinical processes
xc2xb7 Experience implementing software solutions
xc2xb7 Experience contributing to a multi-disciplined team
xc2xb7 Experience with writing functional documents
xc2xb7 Experience of business process mapping
xc2xb7 Knowledge of Information Systems
xc2xb7 Proficiency in English
xc2xb7 University degree in Medicine
xc2xb7 Clinical specialty- Medicine/ Medical
xc2xb7 Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
xc2xb7 Experience with EMR systems
xc2xb7 Exposure to IT services in a customer-facing setting
xc2xb7 Previous experience as an Application or Configuration Specialist
xc2xb7 Previous experience of change management
xc2xb7 Good computer skills
xc2xb7 Experience conducting software testing
About InterSystems
Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24xc3x977 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit .