Job Description

Job Title:

Clinic Front Desk & Sales Coordinator

Job Summary:

We are seeking a friendly, organized, and sales-oriented individual to join our clinic as a Front Desk & Sales Coordinator. This role is crucial in creating a welcoming environment for patients while also promoting and selling our clinic's services and products. The ideal candidate is professional, detail-oriented, and has strong interpersonal and communication skills.

Key Responsibilities:

Front Desk & Administrative Duties:

Greet patients warmly and check them in for appointments Schedule and confirm appointments via phone, email, or online system Answer incoming calls and respond to inquiries about services, appointments, and general information Maintain patient records, including intake forms and insurance information Process payments and handle billing inquiries Ensure waiting area and front desk are clean, organized, and fully stocked Coordinate with medical and administrative staff to ensure smooth clinic operations

Sales & Customer Engagement:

Educate patients about the clinic's services, packages, and products Upsell services and memberships based on patient needs Track and meet monthly sales goals (services, memberships, products) Follow up with potential leads and previous clients Maintain knowledge of promotions, pricing, and new offerings

Requirements:

High school diploma or equivalent; associate's or bachelor's degree is a plus 1-3 years of experience in a customer service, administrative, or sales role (preferably in a medical, wellness, or spa setting) Excellent verbal and written communication skills Strong organizational skills and attention to detail Proficient in Microsoft Office and scheduling software Ability to handle confidential information with discretion

Preferred Qualifications:

Experience in a clinic, medical office, or wellness Center Knowledge of health or beauty products and services Basic understanding of insurance billing or healthcare terminology

Key Competencies:

Professional and friendly demeanor Strong multitasking and time management abilities Confidence in discussing services and making sales Patient-focused and empathetic approach
Job Type: Full-time