Job Description

ID
2025-4901
Category
Operations
Asset : Name
HealthPlus
City
Abu Dhabi

Overview

------------

The Clinic Director will oversee all day-to-day clinical and administrative operations, ensuring the highest standards of patient care, regulatory compliance, and financial performance. The role is central to building a culture of accountability, collaboration, and innovation across all departments like medical, nursing, laboratory, and administrative.

Responsibilities

--------------------

Provide overall leadership and direction across clinical, nursing, laboratory, and administrative functions. Ensure DOH compliance, clinical quality, and readiness for regulatory audits and accreditations (JAWDA, JCI, ISO, CAP, etc.). Lead the delivery of exceptional patient experience in line with the DOH's Patient Experience Standards and uphold HealthPlus IVF's standards of safety, ethics, and service excellence. Oversee workforce planning, scheduling, and caregiver engagement to ensure optimal staffing and productivity. Implement performance management and development programs across the clinic. Manage patient complaints, inquiries, and escalation processes with empathy and professionalism. Drive continuous improvement initiatives, operational efficiency, and cost optimization without compromising care quality. Collaborate closely with physicians and department heads to translate strategy into measurable operational outcomes. Act as primary liaison with regulators, partners, and governing bodies, ensuring clear and timely communication. Support research and innovation initiatives to advance IVF and women's health outcomes.

Qualifications

------------------

Bachelor's Degree in Nursing, Healthcare Management, or Business Administration (Master's preferred). 7plus years of progressive leadership experience within healthcare operations; prior IVF or women's health experience is a strong advantage. Deep understanding of DOH Abu Dhabi regulations and international healthcare accreditation frameworks. Proven track record managing clinical operations, quality audits, and patient experience programs. Strong leadership, stakeholder management, and team-building skills. Excellent communication and presentation skills; fluent in English (Arabic preferred). * Proficient in healthcare information systems (EMR/HIS) and Microsoft Office Suite.