Job Description

Company: Celine
Country / Region : United Arab Emirates
City : Dubai
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Function: Retail
Experience required: Minimum 5 years
Reference No.: CELI02586
Date of publication: 2022.08.10 POSITION
About CELINE
CELINE is a fast-growing French and Leather-Goods Couture House that belongs to LVMH group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director. CELINE's ambition is to become one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for enthusiastic, agile and passionate personalities who are eager to evolve in a demanding environment.
Your Work Environment
We are looking for a Clienteling Manager to be based from our Dubai mall boutique reporting to the Store & Area Manager, who will be a true ambassador for our Celine Maison. As Clienteling Manager you will be integrated into the management team of the store and present in the sales area to drive the clienteleing agenda. You are responsible for management and customer development in accordance with the codes of Maison Celine.
Your Impact
Business & Customer Development:

• Establish a client-centric mindset in store to offer clients the best experience, ensuring achievement of the CRM objectives
• Significant presence on the shop floor and with operational teams, for in-depth knowledge of customers and the business
• Monitor the store performance and always remain aware of market & industry trends
• Identify areas of improvement and work hand in hand with Store Managers to implement action plans to achieve the commercial & CRM goals
• Support Store Managers in managing their teams on customer issues
• Train and coach teams on Clienteling topics (tools, customer knowledge, soft skills, etc.)
• Participation in the training and coaching program for sales teams on clienteling and CRM tools.
• Definition of recruitment and development objectives for local and international customers in conjunction with the France Retail Department, the Europe Customer Department and the Store Department
• Feedback of needs then implementation and animation of CRM programs and tools
• Management and animation of the customer database; Data Capture
• Participation in the construction of customer relations actions
• Monitoring of actions and measuring return on investment.

Customer events and treatments:

• Definition of the animation plan and associated ROI objectives
• Organization and management of customer events in the Boutique
• Participation in events and customer treatments
• Communication with the Retail teams of the plan and events for the year
• Welcoming and personalized treatment of major customers during their visit to the store to offer them an exceptional experience
• Customer treatment and coordination of international customers, visiting during important events of the House (Catwalks, collection launches, Fashion Week etc.)
• Quantitative and qualitative reporting of actions

PROFILE
Keys for success
Experience:

• Minimum of 5 years luxury Retail & Clienteling experience required

Competencies:

• Strong business sense and ability to drive results
• Product and fashion sensitivity
• High sensitivity to client experience and loyalty
• Strong communication skills
• Organizational skills, sense of priorities and agility
• Talent for coaching and developing a team
• Exceptional interpersonal skills, empathy, sincerity and curiosity
• Ability to manage multiple priorities in a fast-paced environment
• Detail oriented, highly organized
• Excellent written and verbal communication skills
• Ability to interact with all levels of the organization
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Languages: Fluent in Arabic and English is a must, proficiency of other language(s) will be an advantage Job Types: Full-time, Permanent