Client Support Manager (open To Uae Nationals Only)
Dubai, United Arab Emirates
Job Description
Job Summary
Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk locally and globally.
In Line with our Emiratization strategy, Zurich is looking to hire Emirati talents aspiring to develop and grow their career within the insurance industry. Working with global, diverse, and inclusive teams, we aim to guide and support you to unleash your skillset, explore your passions and make a positive impact beyond your role – Let's Grow Together.
Reporting to the Customer Relationship Manager, you will be required to maximise assigned client relationships post-implementation through proactive management, effective engagement, and communication. You will meet and exceed up-sell, cross-sell and retention targets. Additionally, you will support new business activities and implementation during client training and post-implementation review.
In Line with our Emiratization strategy, Zurich is looking to hire Emirati talents aspiring to develop and grow their career within the insurance industry. Working with global, diverse, and inclusive teams, we aim to guide and support you to unleash your skillset, explore your passions and make a positive impact beyond your role – Let's Grow Together.
Reporting to the Customer Relationship Manager, you will be required to maximise assigned client relationships post-implementation through proactive management, effective engagement, and communication. You will meet and exceed up-sell, cross-sell and retention targets. Additionally, you will support new business activities and implementation during client training and post-implementation review.
Job Accountabilities
As a Client Support Manger, your role will involve:
- Provide support for client in acquiring new business.
- Shows strategic alignment to client values and identity.
- Establishes and broadens excellent relationships with clients and internal teams.
- Proactively manages key stakeholder relationships ensuring the timely and accurate delivery of agreed outputs.
- Takes a proactive approach to client issue resolution; escalating where necessary and seeing through to resolution.
- Interpretation of data and identification of significant information for wider teams.
- Structures information to meet the needs and understanding of the intended audience.
- Proactively review client activity and support stakeholders in the engagement of existing members and where appropriate promote tools to target new joiners, up-selling and cross-selling business.
- Gather and understand client intelligence and identify commercial opportunities where appropriate.
- Provide accurate, compliant and timely client reports.
- Support the delivery of client MI and promote on-line activity with administrators and members.
- To act as the clients' primary point of contact and to co-ordinate client responses, liaising with other team members and departments as appropriate.
- Maintaining up-to-date records of client contact and activity, communicating updates with other as appropriate.
- Proactively maintain standards, working practices and behaviors of the Client Support Management team.
- Seeks progression to roles of increased responsibility and uses knowledge to develop others and drive best practice.
- Understands and describes regulations to clients in a factual manner.
Job Qualifications
To be successful in this role, you will need:
- UAE national with a family book
- Fluent Arabic and English language speaking and writing skills
- University degree or business-related qualification
- Experience in insurance, pension, Sales or Employee Benefits
- Good relationship Management skills
- One or more years of experience in a related field
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): AE - Dubai
- Remote working: No
- Schedule: Full Time
- Recruiter name: Unood Ibrahim
- Closing date:
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Job Detail
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Job IdJD1432385
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned